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How Upwork uses Textio

541

“541 UNIQUE FEEDBACK WRITERS”

As published on textio.com. Captured by usedby on Oct 8, 2026.

What happened

Upwork uses Textio's AI-enabled Feedback tool in its regular review cycles to measure and improve the quality of manager performance feedback, making it more specific, actionable and inclusive. It also uses Textio to measure the quality of employees' SMART goals.

Summary written by usedby from the source page, in English. The figures are those of Textio and Upwork, not ours.

  • 78 %“78 % IMPROVEMENT IN FEEDBACK QUALITY”
  • 156 K+“156 K+ ISSUES THAT WERE FOUND”
  • 121 K+“121 K+ ISSUES THAT WERE FIXED”
  • 89%“Through Textio’s analytics, Upwork was able to measure that 89% of employees’ SMART goals were Relevant, but only 60% were Measurable.”

Upwork integrated Textio’s Feedback tool into its regular review cycles, and the results came quickly: Cycle-over-cycle improvement: Managers’ feedback grew more specific and actionable with each cycle.

From the page. textio.com, captured Oct 8, 2026

Just having a tool and visibility into data drives more awareness and accountability for driving our high-performance culture with clarity and objectivity.

Erin L. Thomas, PhD, Head of Culture, Inclusion, and Leader Engagement at Upwork, Upwork. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 541CheckedPrinted word for word on the page, near the name of Upwork.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Upwork.
  • Upwork uses TextioCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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