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What sales tech companies use for Help desks

Each line links its public proof and the date usedby last checked it.

16

Sales Tech & CRM companies use Help desks tools

9 confirmed 6 observed 1 signal

The most used: Intercom (8), DevRev (2), and Help Scout (2).Data as of Nov 13, 2026

Ranking

Tools ranked by the Sales Tech & CRM companies that use them. Ties go to the stronger proof.

Largest and best-proven users

Two labelled views of the same companies. Neither is a score.

Largest companies

By employee range. Size known for 11 of 16.

  • ClayObserved201–1,000 employeesChecked Nov 11, 2026
  • MixmaxConfirmed51–200 employeesChecked Nov 13, 2026
  • StarbridgeConfirmed51–200 employeesChecked Nov 11, 2026

Strongest proof

Confirmed or declared: 9 of 16. This view filters what you read, never what is counted.

Who uses each tool

Strongest proof first. A job post is a signal, the weakest proof.

  1. 1Intercom8 companies · Checked Nov 11, 20268
    2 confirmed 5 observed 1 signal

    Intercom profile

  2. 2DevRev2 companies · Checked Nov 9, 20262
    2 confirmed 0 observed

    DevRev profile

  3. 3Help Scout2 companies · Checked Nov 13, 20262
    2 confirmed 0 observed

    Help Scout profile

  4. 4Pylon2 companies · Checked Nov 11, 20262
    2 confirmed 0 observed

    Pylon profile

  5. 5Featurebase2 companies · Checked Nov 13, 20262
    1 confirmed 1 observed

    Featurebase profile

How usedby counts

9 confirmed 6 observed 1 signal

A company counts once per tool, at its strongest proof: confirmed (a case study, a named testimonial, a press release or the company's own account), declared (the company told usedby), observed (a vendor logo wall or customers page) or signal (a job post). Counts cover the companies on usedby, never the whole market.

2 companies that sell software were left out, so a vendor is never counted as a user.

Data as of November 13, 2026.

Questions

Which Help desks tools do Sales Tech & CRM companies use most?

Intercom leads: 8 of the 16 Sales Tech & CRM companies on usedby that use Help desks tools use it. Next: DevRev (2), Help Scout (2), Pylon (2), and Featurebase (2). See Intercom.

How many Sales Tech & CRM companies use Help desks tools?

16 Sales Tech & CRM companies on usedby use at least one of 5 Help desks tools. It counts the companies usedby tracks.

What proof backs these lines?

Of the 16 companies, each counted at its strongest proof: 9 confirmed, 0 declared, 6 observed and 1 known from a job post.

How does usedby build this ranking?

usedby counts each Sales Tech & CRM company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. 2 software vendors are left out. Every line shows its proof and the date usedby last checked it.