AI in Sales Tech & CRM: what 66 companies use
Which AI tools the Sales Tech & CRM companies on usedby use, area by area, with the public page behind each line.
66
companies with a public AI tool
usedby lists 66 Sales Tech & CRM companies with at least one public AI tool. Recall is the most used: 14 of them (21%). Then come Assembly AI (5) and Cursor (5). They use 3.6 AI tools on average. Salesforce (40 AI tools) and Intercom (18 AI tools) use the most.Latest check Oct 8, 2026: 216 of 238 public lines checked. Shares are of the 66 companies on usedby, not of the whole industry: we list a company when a public page shows its AI tools.
Most used tools
Share of the 66 Sales Tech & CRM companies on usedby that use each tool
Recall is the most used AI tool among the 66 Sales Tech & CRM companies on usedby: 14 of them (21%) use it. Assembly AI follows with 5 (8%).
Who uses what
AI tools per area at the 8 Sales Tech & CRM companies with the most tools on usedby. Areas are tool categories: too few lines name the team.
| Company | Engineering & Data | Sales & Growth | Operations & Workflow | Legal & HR | Meeting & Voice | Support & CX | Marketing & Content |
|---|---|---|---|---|---|---|---|
 Salesforce | Together AI, Cohere, Langchain, Monte Carlo, Cline, Cursor, Weights & Biases, Browse AI, LiveKit, LangSmith, Jotform, and ChatGPT | Yoodli and Qualified | Within (formerly Klarity), Reclaim, Writer, and Miro | Beamery, Legora, and Ironclad | Fireflies, ElevenLabs, Murf, Otter, tl;dv, and Supernormal | Resolve | Grammarly, Beautiful, Typeface, and Qloo |
 Intercom | Snowflake, Claude, Augment Code, Tessl, and ChatGPT | Clay and Nooks | incident.io, Superhuman, Coda, and Glean | Vanta, Ironclad, and Metaview | Granola | Assembled and Intercom | 0 |
 Clay | LangSmith, Cursor, Baseten, Browserbase, and Langchain | Nooks | Notion, Dust, Serval, Ramp, and Wispr Flow | Uplimit and Vanta | ElevenLabs | Intercom | Profound |
 Zendesk | Braintrust, Monte Carlo, and Cursor | Common Room | Tray.io, Levelpath, Loopio, Zapier, incident.io, and Reclaim | Textio | 0 | Hiver and Duckle | 0 |
 Apollo.io | Claude, Assembly AI, and Recall | 0 | hyperexponential and Tray.io | BrightHire, Sana, SpotDraft, Ironclad, and SeekOut | 0 | Intercom | 0 |
 Toast | Cursor | Nooks | Workato, Coda, and Reducto | Harvey and BrightHire | 0 | Resolve, Giga, and Intercom | 0 |
 Gong | Pinecone and Retool | UserGems | FloQast, Pigment, and incident.io | Ironclad | 0 | 0 | AirOps and Copy.ai |
 Gorgias | Zilliz, Claude, ChatGPT, and Hightouch | HubSpot | 0 | Fetcher and Sana | Grain | 0 | 0 |
Scroll sideways for more areas.
Salesforce has AI tools in 7 of these 7 areas. Engineering & Data holds the most tools at these companies: 35 in total.
Where AI lands
Share of the 66 Sales Tech & CRM companies on usedby with at least one tool in each area.
Engineering & Data is the most covered area: 39 of the 66 companies (59%). Research & Knowledge is the least covered, with 2 (3%).
Newest changes
New tools across the 66 Sales Tech & CRM companies on usedby, last 90 days.
How to choose AI tools in Sales Tech & CRM
For each of the most used categories, the tool most Sales Tech & CRM companies on usedby use, and the next one. Based on public use, not on our opinion.
Assembly AI is next, with 5.
Salesforge is next, with 3.
ZoomInfo is next, with 3.
DevRev is next, with 2.
66 Sales Tech & CRM companies on usedby
Each company links to its AI stack and the proof behind each tool.
- Salesforce40 tools
- Intercom18 tools
- Clay16 tools
- Zendesk13 tools
- Apollo.io12 tools
- Toast10 tools
- Gong9 tools
- Gorgias8 tools
Freshworks7 tools
Zoominfo7 tools
Clari7 tools
Seismic6 tools
Cresta5 tools
Gainsight4 tools
Salesloft4 tools
Regal4 tools
Showpad3 tools
Chili Piper3 tools
Orum3 tools
Mindtickle2 tools
Outreach2 tools
People.ai2 tools
PhoneBurner2 tools
Pitch2 tools
Pocus2 tools
Affinity2 toolsQualified2 tools
Revenue.io2 tools
Jiminny2 tools
Attio2 tools
Questions about AI in Sales Tech & CRM
What is the most used AI tool in Sales Tech & CRM?
Recall. 14 of the 66 Sales Tech & CRM companies on usedby use it (21%). Assembly AI (5) and Cursor (5) come next. See who uses Recall.
Which Sales Tech & CRM companies use the most AI tools?
On usedby: Salesforce (40 AI tools), Intercom (18 AI tools), and Clay (16 AI tools).
Which Speech & Audio API tool do Sales Tech & CRM companies use?
Recall, used by 14 of the 66 Sales Tech & CRM companies on usedby. Assembly AI is next, with 5.
Which Cold Email & Outreach tool do Sales Tech & CRM companies use?
Nooks, used by 5 of the 66 Sales Tech & CRM companies on usedby. Salesforge is next, with 3.
How does usedby count AI use in Sales Tech & CRM?
Each line comes from a public page that names the company: a vendor's customer page, a published case study, a press release or a job post, saved with a dated capture and checked again on each run. usedby lists a company because such a page exists, so the shares on this page describe the Sales Tech & CRM companies on usedby, not the whole industry.