7
AI tools in use at Freshworks
Freshworks uses 7 AI tools: Magical (Productivity Utilities), Sonar (Code Quality & Security), Synthflow (AI Phone Agents), Cursor (AI Code Editors), and 3 other tools. 3 are confirmed by a published story, quote or press release; 4 are listed on the vendor's own pages.Latest check Oct 8, 2026: 7 of 7 tools checked, from 13 public sources.
- Industry
- Sales Tech & CRM
- Website
- freshworks.com
- AI tools in use
- 7Median for the 66 Sales Tech & CRM companies on usedby: 1
- Latest check
- October 8, 20267 of 7 tools checked so far
Every AI tool at Freshworks
7 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Magical | Productivity Utilities | — | getmagical.com | |
 Sonar | Code Quality & Security | — | sonarsource.com | |
 Synthflow | AI Phone Agents | — | synthflow.ai | |
 Cursor | AI Code Editors | On or before Nov 2025 | cursor.com | |
 Outreach | Cold Email & Outreach | — | outreach.ai | |
 Relevance AI | Autonomous Workflow Agents | — | relevanceai.com | |
 Within (formerly Klarity) | Document & Process Intelligence | — | within.ai |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In Freshworks's own words
Published results, each linked to its dated source. We quote, we do not score.
With over 2,000 repos, manual enforcement isn't feasible. We embedded SonarQube directly into our standard CI templates. Now, every pull request automatically goes through quality gate checks, security analysis, and secret detection.With over 2,000 repos, manual enforcement isn’t feasible… now, every pull request automatically goes through quality gate checks, security analysis, and secret detection.Freshworks compared to other Sales Tech & CRM companies
Freshworks uses 7 AI tools. The median among the 66 Sales Tech & CRM companies on usedby is 1. 55 of its 65 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
66 Sales Tech & CRM companies on usedby, by number of AI tools
- 35 companies with 1 tool
- 12 companies with 2 tools
- 3 companies with 3 tools
- 3 companies with 4 tools
- 1 company with 5 tools
- 1 company with 6 tools
- 3 companies with 7 tools
- 8 companies with 8 tools or more
What its peers use that Freshworks does not
Questions about AI at Freshworks
What AI tools does Freshworks use?
Freshworks uses 7 AI tools: Magical, Sonar, Synthflow, Cursor, Outreach, Relevance AI, and Within (formerly Klarity). 3 are confirmed by a published story, quote or press release, and 4 are listed on the vendor's own pages.
Does Freshworks use Recall?
usedby has not found a public page showing that Freshworks uses Recall. Recall is the most used AI tool among the 66 Sales Tech & CRM companies on usedby: 14 of them use it. See who uses Recall.
How does Freshworks compare to other Sales Tech & CRM companies?
Freshworks uses 7 AI tools. The median among the 66 Sales Tech & CRM companies on usedby is 1, and 55 of its 65 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools Freshworks uses?
Each tool is linked to a public page that names Freshworks: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Freshworks, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.