The use case: how Freshworks deploys Outreach
Freshworks uses Outreach as a single system for its go-to-market motion, replacing several disconnected sales tools. It also uses Outreach's Kaia to record, transcribe and generate insights from sales calls and meetings.
In the customer’s words
We’re no longer working across a bunch of different avenues and mediums. We have a single source of truth.Other AI tools used by Freshworks
Other public relationships recorded on usedby.
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Outreach users in Sales Tech & CRM
Companies in the same sector, with public evidence.
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Go straight to the source
Based on Outreach’s published case study. We check the public evidence; the results are reported by the vendor.
outreach.ai- Last checked
- Nov 5, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 50%Checked
Printed word for word on the page, near the name of Freshworks.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Freshworks.
- Freshworks uses OutreachChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Since going wall-to-wall with Outreach, the team has built its best pipeline ever and closed its biggest deal to date.