40
AI tools in use at Salesforce
Salesforce uses 40 AI tools: Fireflies, Otter, Supernormal, and tl;dv (Meeting Assistants), AlphaSense, Coveo, and You.com (AI Search & Research), Langchain and LangSmith (LLM Ops & Frameworks), Tavus and invideo (Video Generation & Editing), and 29 other tools. 14 are confirmed by a published story, quote or press release; 26 are listed on the vendor's own pages.Latest check Oct 8, 2026: 35 of 40 tools checked, from 67 public sources.
- Industry
- Sales Tech & CRM
- Website
- salesforce.com
- AI tools in use
- 40Median for the 66 Sales Tech & CRM companies on usedby: 1
- Latest check
- October 8, 202635 of 40 tools checked so far
Every AI tool at Salesforce
40 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 AlphaSense | AI Search & Research | — | alpha-sense.com | |
 Beamery | HR & People Development | — | beamery.com | |
 Coveo | AI Search & Research | — | coveo.com | |
 Fireflies | Meeting Assistants | — | fireflies.ai | |
 Langchain | LLM Ops & Frameworks | — | langchain.com | |
 LangSmith | LLM Ops & Frameworks | — | langchain.com | |
 Qualified | Autonomous Sales Agents | — | qualified.com | |
 Reclaim | Smart Scheduling | On or before Oct 2024 | reclaim.ai | |
 Resolve | Internal IT Support | — | resolve.ai | |
 Tavus | Video Generation & Editing | — | tavus.io | |
 Together AI | Engineering | — | together.ai | |
 Weights & Biases | ML Ops & Training | On or before Nov 2024 | wandb.ai | |
 Writer | Enterprise AI Platforms | On or before Oct 2024 | writer.com | |
 Yoodli | Sales Training & Coaching | — | yoodli.ai | |
 Beautiful | Presentations & Slides | — | beautiful.ai | |
 Browse AI | Web Scraping & Extraction | — | browse.ai | |
 Canva | Design & UI/UX | — | canva.com | |
 ChatGPT | Product | — | chat.openai.com | |
 Cline | AI Code Assistants | — | cline.bot | |
 Cohere | Product | — | cohere.com | |
 Cursor | AI Code Editors | On or before Nov 2025 | cursor.com | |
 Descript | Marketing | — | descript.com | |
 ElevenLabs | Voice Generation & Audio | On or before May 2025 | elevenlabs.io | |
 Grammarly | General Writing Assistants | — | grammarly.com | |
 HeyGen | Marketing | — | heygen.com | |
 invideo | Video Generation & Editing | — | invideo.io | |
 Ironclad | Legal AI | On or before Oct 2024 | ironcladapp.com | |
 Jotform | Sales | On or before Oct 2024 | jotform.com | |
 Legora | Legal AI | — | legora.com | |
 LiveKit | Speech & Audio API | — | livekit.com | |
 Miro | Project & Workspace Mgmt | — | miro.com | |
 Monte Carlo | Data Cloud & Analytics | On or before May 2026 | montecarlo.ai | |
 Murf | Voice Generation & Audio | — | murf.ai | |
 Otter | Meeting Assistants | — | otter.ai | |
 Qloo | Marketing Personalization & Ads | — | qloo.com | |
 Supernormal | Meeting Assistants | — | supernormal.com | |
 tl;dv | Meeting Assistants | — | tldv.io | |
 Typeface | Marketing Copywriting | — | typeface.ai | |
 Within (formerly Klarity) | Document & Process Intelligence | — | within.ai | |
 You.com | AI Search & Research | — | you.com |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In Salesforce's own words
Published results, each linked to its dated source. We quote, we do not score.
~60%reduction in mean time to resolve (MTTR)
Salesforce uses Resolve. Vendor case study, Published Apr 16, 2026.Read the story
Salesforce uses AlphaSense. Vendor case study, Captured Oct 7, 2026.Some of the best feedback we got about Yoodli is how realistic the scenarios feel. Tenured employees shared that the roleplays match real conversations they’ve had on the job.ResolveAI has changed how our teams work through production incidents. What used to take hours of manual investigation and coordination across teams now gets resolved in a fraction of the time. Our engineers aren't only faster, they're focused on the work that actually drives impact.Salesforce compared to other Sales Tech & CRM companies
Salesforce uses 40 AI tools. The median among the 66 Sales Tech & CRM companies on usedby is 1. 65 of its 65 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
66 Sales Tech & CRM companies on usedby, by number of AI tools
- 35 companies with 1 tool
- 12 companies with 2 tools
- 3 companies with 3 tools
- 3 companies with 4 tools
- 1 company with 5 tools
- 1 company with 6 tools
- 3 companies with 7 tools
- 8 companies with 8 tools or more
What its peers use that Salesforce does not
Questions about AI at Salesforce
What AI tools does Salesforce use?
Salesforce uses 40 AI tools: AlphaSense, Beamery, Coveo, Fireflies, Langchain, LangSmith, Qualified, Reclaim, Resolve, Tavus, Together AI, Weights & Biases, Writer, Yoodli, Beautiful, Browse AI, Canva, ChatGPT, Cline, Cohere, Cursor, Descript, ElevenLabs, Grammarly, HeyGen, invideo, Ironclad, Jotform, Legora, LiveKit, Miro, Monte Carlo, Murf, Otter, Qloo, Supernormal, tl;dv, Typeface, Within (formerly Klarity), and You.com. 14 are confirmed by a published story, quote or press release, and 26 are listed on the vendor's own pages.
Does Salesforce use Recall?
usedby has not found a public page showing that Salesforce uses Recall. Recall is the most used AI tool among the 66 Sales Tech & CRM companies on usedby: 14 of them use it. See who uses Recall.
How does Salesforce compare to other Sales Tech & CRM companies?
Salesforce uses 40 AI tools. The median among the 66 Sales Tech & CRM companies on usedby is 1, and 65 of its 65 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools Salesforce uses?
Each tool is linked to a public page that names Salesforce: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Salesforce, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.