The use case: how Salesforce deploys Agentforce
Salesforce uses Agentforce as a conversational agent on its own websites to answer visitors' product and pricing questions. It also captures contact details to create opportunities in Sales Cloud and hands conversations to sales development reps when a visitor wants to talk to someone.
More reported results
Figures published by Salesforce on its own page. They are not independently measured by usedby.
SDRs save 150 rep hours per month
is 1.8 times higher than the website average
Agentforce has powered over 30,000 new leads
Agentforce has handled more than 185,000 conversations
In the customer’s words
With new technology at our fingertips, we saw a path to getting the most relevant information and actions to them right away in a way that traditional search or chatbots couldn’t.Other AI tools used by Salesforce
Other public relationships recorded on usedby.
AlphaSenseConfirmed
BeameryConfirmed
CursorConfirmed
GeminiConfirmed
Google WorkspaceConfirmed
ResolveConfirmedOther companies using Agentforce
Customers across industries, with public evidence.
1-800AccountantConfirmed
AccentureConfirmedAflac JapanConfirmed
BionicConfirmed
CVS HealthConfirmed
Endress+HauserConfirmedGo straight to the source
Based on Salesforce’s own page about how it uses Agentforce. We check the public evidence; the results are reported by the company.
salesforce.com- Last checked
- Nov 15, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: $20 millionChecked
Printed word for word on the page, near the name of Salesforce.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Salesforce.
- Salesforce uses AgentforceChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Agentforce-driven leads have generated a $20 million lift to marketing-driven sales pipeline.