18
AI tools in use at Intercom
Intercom uses 18 AI tools: Augment Code and Tessl (Autonomous Coding Agents), Clay and Intercom (Sales), Assembled (Customer Service Automation), Coda (Customer support), and 12 other tools. 9 are confirmed by a published story, quote or press release; 7 are listed on the vendor's own pages. 2 of them rest on job posts only: signal, the weakest proof.Latest check Oct 8, 2026: 17 of 18 tools checked, from 33 public sources.
- Industry
- Sales Tech & CRM
- Website
- intercom.com
- AI tools in use
- 18Median for the 66 Sales Tech & CRM companies on usedby: 1
- Latest check
- October 8, 202617 of 18 tools checked so far
Every AI tool at Intercom
18 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Assembled | Customer Service Automation | — | assembled.com | |
 Augment Code | Autonomous Coding Agents | — | augmentcode.com | |
 Clay | Sales | — | clay.com | |
 Coda | Customer support | — | coda.io | |
 incident.io | IT Service Management | — | incident.io | |
 Intercom | Sales | On or before Dec 2022 | intercom.com | |
 Ironclad | Legal AI | On or before Oct 2024 | ironcladapp.com | |
 Nooks | Cold Email & Outreach | — | nooks.ai | |
 Superhuman | AI Email Clients | — | superhuman.com | |
 ChatGPT | Product | — | chat.openai.com | |
 Claude | Foundation Models (LLMs) | On or before Sep 2025 | anthropic.com | |
 Glean | Knowledge & Internal Search | — | glean.com | |
 Granola | Meeting Assistants | — | granola.ai | |
 Metaview | Recruiting & Talent Acquisition | — | metaview.ai | |
 Tessl | Autonomous Coding Agents | — | tessl.io | |
 Vanta | Compliance Automation | — | vanta.com | |
 Figma | Marketing | Job post, Sep 2026 | job-boards.greenhouse.io | |
 Snowflake | Engineering | — | job-boards.greenhouse.io |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In Intercom's own words
Published results, each linked to its dated source. We quote, we do not score.
5 hoursScheduling time saved per week
Intercom uses Assembled. Vendor case study, Captured Oct 8, 2026.200 PRsPRs merged in a week while building a large
Intercom uses Augment Code. Vendor case study, Captured Oct 6, 2026.< 1 minutefirst-response time
Intercom uses Intercom. Vendor case study, Captured Oct 5, 2026.Read the story
Intercom uses incident.io. Vendor case study, Published Mar 13, 2024.Before Assembled, everything was unconnected and ad hoc. Scheduling 80 to 100 individual agents weekly was extremely cumbersome, especially with new product releases. Assembled optimized our weekly trainings with just a button click, significantly reducing the time and effort required.The transition was incredibly smooth. Our engineers immediately preferred incident.io over PagerDuty, and adoption across the broader company quickly followed.Intercom compared to other Sales Tech & CRM companies
Intercom uses 18 AI tools. The median among the 66 Sales Tech & CRM companies on usedby is 1. 64 of its 65 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
66 Sales Tech & CRM companies on usedby, by number of AI tools
- 35 companies with 1 tool
- 12 companies with 2 tools
- 3 companies with 3 tools
- 3 companies with 4 tools
- 1 company with 5 tools
- 1 company with 6 tools
- 3 companies with 7 tools
- 8 companies with 8 tools or more
What its peers use that Intercom does not
Questions about AI at Intercom
What AI tools does Intercom use?
Intercom uses 18 AI tools: Assembled, Augment Code, Clay, Coda, incident.io, Intercom, Ironclad, Nooks, Superhuman, ChatGPT, Claude, Glean, Granola, Metaview, Tessl, Vanta, Figma, and Snowflake. 9 are confirmed by a published story, quote or press release, and 7 are listed on the vendor's own pages. 2 of them rest on job posts only: signal, the weakest proof.
Does Intercom use Recall?
usedby has not found a public page showing that Intercom uses Recall. Recall is the most used AI tool among the 66 Sales Tech & CRM companies on usedby: 14 of them use it. See who uses Recall.
How does Intercom compare to other Sales Tech & CRM companies?
Intercom uses 18 AI tools. The median among the 66 Sales Tech & CRM companies on usedby is 1, and 64 of its 65 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools Intercom uses?
Each tool is linked to a public page that names Intercom: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Intercom, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.