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How Intercom uses Augment Code

90–95%

“90–95% of Marvin’s production code over the last months was written by Augment”

As published on augmentcode.com. Captured by usedby on Oct 6, 2026.

What happened

Intercom's engineers use Augment Code's local and remote agents to plan features, split them into GitHub issues, and generate draft pull requests in parallel. They also use it to summarize unfamiliar services and generate diagrams for onboarding into large Ruby and JavaScript codebases.

Summary written by usedby from the source page, in English. The figures are those of Augment Code and Intercom, not ours.

  • 200 PRs“I merged 200 PRs in a week.”
  • 100,000 lines“We built a large internal app—over 100,000 lines of code.”
  • 12–14 hours“I can work for 12–14 hours on a weekend project because Augment handles the exhausting parts.”

90–95% of Marvin’s production code over the last months was written by Augment—at the same quality bar Marvin sets for himself.

From the page. augmentcode.com, captured Oct 6, 2026

It’s the same code I’d write. I just don’t have to type it.

Marvin Bitterlich, Senior Product Engineer, Intercom. Source, captured Oct 6, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 6, 2026.

  • The figure: 90–95%CheckedPrinted word for word on the page, near the name of Intercom.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Intercom.
  • Intercom uses Augment CodeCheckedConfirmed line. Latest check across sources: Oct 6, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

less than one minute“Inter has a first response time of less than one minute”Intercom uses Intercom. Another tool at Intercom60 developers“60 developers onboarded in two days”Garner Health uses Augment Code. Another customer of Augment Codeone to two days“The code review agent has, in certain cases, reduced cycle time by one to two days.”GoFundMe uses Augment Code. Another customer of Augment Code