The use case: how Intercom deploys Figma
Intercom's product design team switched from Sketch to Figma as its primary design tool. They use it for shared design files, critique sessions, commenting and feedback, lightweight prototyping, and handing designs over to engineers, replacing separate file storage and handover tools.
In the customer’s words
The very fact that the entire handover now happens with a single click on the “Share” button is amazing, a considerable improvement on the previous process.Other AI tools used by Intercom
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Go straight to the source
Based on Intercom’s own page about how it uses Figma. We check the public evidence; the results are reported by the company.
intercom.com- Source published
- Nov 6, 2019
- Last checked
- Nov 15, 2026
Open source capture What the story claims, and what we checked
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- The passage quoted aboveChecked
Copied word for word from the page, near the name of Intercom.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Intercom uses FigmaChecked
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- The result itselfNot checked
We quote it; we did not measure it.
Figma also becomes a default space for commenting on work in progress designs and doing some lightweight prototyping. All together, this saved our company money and became a strong argument for switching from Sketch to Figma.