less than one minute
“Inter has a first response time of less than one minute”
As published on intercom.com. Captured by usedby on Oct 5, 2026.
What happened
Inter, a Brazilian digital bank and super app, uses Intercom as its customer service platform to handle support conversations, power a self-serve help center with Articles, and integrate its IBM Watson chatbot Babi and Salesforce CRM. The team also uses keyword search to analyze conversation trends and monitor social media support channels.
Summary written by usedby from the source page, in English. The figures are those of Intercom and Intercom, not ours.
- 60,000“Our customer contacts very quickly grew to 60,000 per day”
- 60%“Using Babi integrated with Intercom to resolve 60% of support requests”
- 81“And with an NPS score of 81”
- 11,000“We started out with 11,000 customers contacting us through Intercom every day”
Currently, Inter has a first response time of less than one minute, which directly impacts customer satisfaction. Without a doubt, Intercom has helped us massively as we’ve scaled. Our customer contacts very quickly grew to 60,000 per day
Without a doubt, Intercom has helped us massively as we’ve scaled.
What the story claims, and what we checked
We compared the story with its live page on Oct 5, 2026.
- The figure: less than one minuteCheckedPrinted word for word on the page, near the name of Intercom.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Intercom.
- Intercom uses IntercomCheckedConfirmed line. Latest check across sources: Oct 5, 2026.
- The result itselfNot checkedWe quote it; we did not measure it.
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