Customer service: the tools companies use
AI agents, help desks, contact center software and phone agents that serve a company's customers.
1,376
companies on usedby use a tool of this category
1,376 companies on usedby use at least one of the 55 tools in this category with a public customer. Its 4 categories with a public customer start with AI agents for customer service (636 companies) and Contact center AI (312 companies).Latest check Oct 15, 2026: 1,465 of 1,487 public lines checked. Counts are of companies on usedby, not of the whole market: we list a company when a public page shows its AI tools.
Categories in Customer service
Companies on usedby per category, and the tools with a public customer.
Newest customers
Companies first listed by a tool of this category in the last 90 days.
Most compared
Side-by-side pages with the companies behind each tool.
Questions about Customer service
Answers drawn from usedby data.
Which categories make up Customer service?
AI agents for customer service (636 companies), Contact center AI (312 companies), Help desks (285 companies), and AI phone & voice agents (210 companies). Each category page ranks its own tools by public customers.
How does usedby rank these tools?
By the number of companies with a public line for each tool, read from dated captures of vendor customer pages, case studies, press releases and job posts. Every proof level counts in the totals and the ranking, job-post signals included (the weakest proof, shown apart in the proof bar); ties go to the stronger proofs. usedby lists a company when a public page shows it, so these counts describe the companies on usedby, not the whole market.