Who uses Lime Connect (formerly Userlike)?
Customer messaging platform, formerly Userlike, with chat and AI agents.
On usedby, 17 companies use Lime Connect (formerly Userlike), including Hoffmann Group, Loepfe Brothers, and PSD Bank Nürnberg. 3 of them are confirmed by a published case study, quote or press release. 1 of them declared it to usedby itself. Every company links to the public page that names it.
17 companies, each with its public proof
Strongest proof first. Open a company to see the page that names it, and when we captured it.
ConfirmedHoffmann GroupWholesale & B2B Distribution
ConfirmedLoepfe Brothers
ConfirmedPSD Bank Nürnberg
DeclaredParloaArtificial Intelligence
ObservedToyotaAutomotive Manufacturing
ObservedDampsoft GmbH
ObservedFONDSNET
ObservedGLSLogistics & Supply Chain
ObservedGühring AGManufacturing
ObservedRedcare PharmacyPharmacy & Healthcare Distribution
ObservedT-SystemsIT Services & System Integration
ObservedThomann
ObservedTITUS
ObservedToi Toi & Dixi
ObservedVolksbanken RaiffeisenbankenBanking & Mortgages
What customers say Lime Connect (formerly Userlike) changed
Figures and quotes as Lime Connect (formerly Userlike) and its customers published them, each tied to its source. We quote, we do not measure the result.
“For us, chat has become one of the most powerful and successful channels for generating leads from all kinds of service inquiries. Lime Connect is now firmly embedded in our system environment.”
Jessika GrunwaldInternational Program Manager Inside Sales, Hoffmann Group“Thanks to Lime Connect, we can map all processes within one system, eliminating the need for multiple logins. User management is standardized, as is the addition and deletion of individual operators. With WhatsApp and the seamless continuation of chats, we can now work asynchronously and are no longer reliant on an immediate response.”
Jochen HofmannSenior Online Marketing Manager, PSD Bank Nürnberg“Using WhatsApp Business with Lime Connect on mobile devices enables my colleagues to respond quickly to inquiries. This has significantly reduced response times and overall improved our customer service. Additionally, it has increased acceptance of running more frequent campaigns, further optimizing our marketing efforts.”
Martina FasanoMarketing Manager, Loepfe BrothersIs Lime Connect (formerly Userlike) used in companies like yours?
Which Help desks tools companies use, by industry: Artificial Intelligence
What Lime Connect (formerly Userlike) does, and what to check
What Lime Connect (formerly Userlike) does
Customer messaging platform, formerly Userlike, with chat and AI agents.
Written by usedby from connect.lime-technologies.com.
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Lime Connect (formerly Userlike) work with the tools we already use?
Lime Connect (formerly Userlike) alternatives, by public customers
Same or competing category, from another vendor. Every proof level counts. A shared category alone does not establish the same functions or suitability for your task.
- Lime Connect (formerly Userlike)This toolReference
IntercomAI-first customer service platform0 shared with Lime Connect (formerly Userlike)0 sharedWho uses Intercom →
Featurebase0 shared with Lime Connect (formerly Userlike)0 sharedWho uses Featurebase →
SierraConversational AI agent platform for enterprise customer service across chat, voice, email and messaging.0 shared with Lime Connect (formerly Userlike)0 sharedWho uses Sierra →
CognigyAI agents for contact centers across voice and digital channels, part of NiCE since 20251 shared with Lime Connect (formerly Userlike)1 sharedLime Connect (formerly Userlike) vs Cognigy →
TidioCustomer service chat platform with Lyro, an AI agent that resolves questions and captures leads0 shared with Lime Connect (formerly Userlike)0 sharedWho uses Tidio →
Questions about Lime Connect (formerly Userlike)
Who uses Lime Connect (formerly Userlike)?
17 companies use Lime Connect (formerly Userlike) (3 confirmed, 1 declared, 13 observed), including Hoffmann Group, Loepfe Brothers, and PSD Bank Nürnberg.
What are the alternatives to Lime Connect (formerly Userlike)?
Ranked by public customers (every proof level counts, job posts included), the top Lime Connect (formerly Userlike) alternatives are Intercom (130 customers, 0 shared), Featurebase (75 customers, 0 shared), Sierra (62 customers, 0 shared), and Cognigy (55 customers, 1 shared). See all Lime Connect (formerly Userlike) alternatives.
How does usedby know who uses Lime Connect (formerly Userlike), and how current is it?
Each company here links to a public page that names it as a Lime Connect (formerly Userlike) customer, and each line shows its proof level. A company that declared Lime Connect (formerly Userlike) itself is marked Declared. The latest check ran on November 13, 2026. How usedby collects and checks its data.
Where this data comes from
Three proof levels
Main sources
- connect.lime-technologies.com/frNov 13, 2026
- connect.lime-technologies.com/fr/customersNov 13, 2026
- connect.lime-technologies.com/fr/pricingNov 13, 2026
- 3 case studies, quotes and press releasesNov 13, 2026
- 1 customer declared it itself
Cite this page
UsedBy.ai (2026). Who uses Lime Connect (formerly Userlike)? 17 companies. Retrieved from https://www.usedby.ai/tools/lime-connect, latest check November 13, 2026.