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Help desks tools used by Marketing & Sales companies

Each line links its public proof and the date usedby last checked it.

24

Marketing & Sales companies use Help desks tools

16 confirmed 7 observed 1 signal

The most used: Intercom (14), DevRev (5), and Pylon (4).Data as of Oct 25, 2026

Ranking

Tools ranked by the Marketing & Sales companies that use them. Ties go to the stronger proof.

Largest and best-proven users

Two labelled views of the same companies. Neither is a score.

Largest companies

By employee range. Size known for 11 of 24.

  • BynderConfirmed201–1,000 employeesChecked Oct 3, 2026
  • SynthesiaObserved201–1,000 employeesChecked Oct 24, 2026
  • HockeyStackConfirmed51–200 employeesChecked Oct 25, 2026

Strongest proof

Confirmed or declared: 16 of 24. This view filters what you read, never what is counted.

  • HightouchConfirmedChecked Oct 25, 2026
  • WriterConfirmedChecked Oct 25, 2026
  • HockeyStackConfirmed51–200 employeesChecked Oct 25, 2026

Who uses each tool

Strongest proof first. A job post is a signal, the weakest proof.

  1. 1Intercom14 companies · Checked Oct 24, 202614
    6 confirmed 7 observed 1 signal

    Intercom profile

    Show 4 more companies
  2. 2DevRev5 companies · Checked Oct 24, 20265
    5 confirmed 0 observed

    DevRev profile

  3. 3Pylon4 companies · Checked Oct 25, 20264
    4 confirmed 0 observed

    Pylon profile

  4. 4Hiver1 company · Checked Oct 3, 20261
    1 confirmed 0 observed

    Hiver profile

How usedby counts

16 confirmed 7 observed 1 signal

A company counts once per tool, at its strongest proof: confirmed (a case study, a named testimonial, a press release or the company's own account), declared (the company told usedby), observed (a vendor logo wall or customers page) or signal (a job post). Counts cover the companies on usedby, never the whole market.

2 companies that sell software were left out, so a vendor is never counted as a user.

Data as of October 25, 2026.

Questions

Which Help desks tools do Marketing & Sales companies use most?

Intercom leads: 14 of the 24 Marketing & Sales companies on usedby that use Help desks tools use it. Next: DevRev (5), Pylon (4), and Hiver (1). See Intercom.

How many Marketing & Sales companies use Help desks tools?

24 Marketing & Sales companies on usedby use at least one of 4 Help desks tools. It counts the companies usedby tracks.

What proof backs these lines?

Of the 24 companies, each counted at its strongest proof: 16 confirmed, 0 declared, 7 observed and 1 known from a job post.

How does usedby build this ranking?

usedby counts each Marketing & Sales company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. 2 software vendors are left out. Every line shows its proof and the date usedby last checked it.