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How Marshmallow uses Assembled

95%

“Schedule automation rose from 0% to 95%.”

As published on assembled.com. Captured by usedby on Oct 8, 2026.

What happened

Marshmallow uses Assembled as its workforce management platform for planning and scheduling its support agents. After rebuilding the setup, it replaced manual scheduling with AI-powered schedule generation and extended its planning horizon.

Summary written by usedby from the source page, in English. The figures are those of Assembled and Marshmallow, not ours.

  • 370“After implementing schedule generation, that same team was able to support roughly 370 agents while planning up to two months ahead.”
  • 80 FTE“Before the rebuild, two planners were spending an entire week to publish four weeks of schedules for 80 FTE.”

Before the rebuild, two planners were spending an entire week to publish four weeks of schedules for 80 FTE. After implementing schedule generation, that same team was able to support roughly 370 agents while planning up to two months ahead.

From the page. assembled.com, captured Oct 8, 2026

We’ve tripled the amount of agents we’re doing it for, if not quadrupled. And also for a longer period of time, we now do up to two months in advance.

Loz Gatt, Senior WFM Manager, Marshmallow. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 95%CheckedPrinted word for word on the page, near the name of Marshmallow.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Marshmallow.
  • Marshmallow uses AssembledCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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