The use case: how Staysure deploys Sanas
Staysure uses Sanas real-time accent translation so that UK customers can more easily understand its Sri Lankan contact center agents, particularly in sensitive medical conversations. It was piloted within the existing browser-based contact center workflow and is being extended toward a larger rollout.
Figures in the source
Figures published in Sanas’s case study. They are not independently measured by usedby.
65–66 → 68 CSAT improvement
In the customer’s words
We've had customers particularly wanting to get off the phone as quickly as possible rather than engaging fully, especially around the medical side of conversations.Sanas users in Insurance & InsurTech
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Based on Sanas’s published case study. We check the public evidence; the results are reported by the vendor.
sanas.ai- Source published
- Aug 25, 2026
- Last checked
- Oct 8, 2026
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The successful POC helped address underwriter reservations about Sri Lanka voice operations, clearing the way for Staysure to scale the team under a longer-term licensing plan.