about 1,600
“VXI grew from about 600 to about 1,600 agents on its own programs”
As published on sanas.ai, October 2026. Checked by usedby on Oct 18, 2026.
What happened
VXI, a business process outsourcing company, uses Sanas Accent Translation on its voice customer-experience programs so customers can understand agents more clearly. It rolls Sanas out program by program, including a large telecom program with agents in the Philippines, Egypt and India.
Summary written by usedby from the source page, in English. The figures are those of Sanas and VXI, not ours.
- more than 250“a second large telecom program has more than 250 agents on Sanas”
- about nine“The team completed about nine internal case studies across programs”
With Sanas Accent Translation, VXI grew from about 600 to about 1,600 agents on its own programs, and Sanas supports thousands more on its largest telecom program. On that program, NPS improved and complaints about accents fell sharply
A lot of the partners that started using Sanas on the program have gotten better in terms of NPS, and we have seen a huge drop in complaints as it relates to accent or agents being misunderstood. That goes for all of the regions we support: the Philippines, Cairo and India.
What the story claims, and what we checked
What we compared with the page.
- The figure: about 1,600CheckedPrinted word for word on the page, near the name of VXI.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of VXI.
- The publication dateCheckedRead from the page’s own metadata, never guessed.
- VXI uses SanasCheckedConfirmed line.
- The result itselfNot checkedWe quote it; we did not measure it.
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