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How Great Wolf Resorts uses Sanas

60 seats

“Great Wolf moved Colombia into production with 60 seats.”

As published on sanas.ai, October 2026. Captured by usedby on Oct 8, 2026.

What happened

Great Wolf Resorts uses Sanas Accent Translation on its guest contact center agents in Colombia so guests can understand them more clearly while the agents keep their own voice. It runs alongside the partner's contact-center platform and is also built into training for new agents.

Summary written by usedby from the source page, in English. The figures are those of Sanas and Great Wolf Resorts, not ours.

  • 10“its partner turned Sanas off for 10 Colombia agents as a control group.”

With Sanas, we saw a significant difference in handle time for the agents using it, and Colombia is finally falling in line with our other sites. Conversion is showing up better, revenue per call is showing positive, and overall it’s showing really good numbers.

From the page. sanas.ai, captured Oct 8, 2026

With Sanas, we saw a significant difference in handle time for the agents using it, and Colombia is finally falling in line with our other sites. Conversion is showing up better, revenue per call is showing positive, and overall it’s showing really good numbers.

Customer & User Experience Manager, Great Wolf Resorts, Customer & User Experience Manager, Great Wolf Resorts. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 60 seatsCheckedPrinted word for word on the page, near the name of Great Wolf Resorts.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Great Wolf Resorts.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Great Wolf Resorts uses SanasCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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