Skip to main content
usedby
Search tools, companies

Contact center AI tools used by IT Services & System Integration companies

Each line links its public proof and the date usedby last checked it.

24

IT Services & System Integration companies use Contact center AI tools

10 confirmed 14 observed

The most used: Sanas (18), CallMiner (3), and Assembled (1).Data as of Oct 20, 2026

Ranking

Tools ranked by the IT Services & System Integration companies that use them. Ties go to the stronger proof.

Who uses each tool

Strongest proof first. A job post is a signal, the weakest proof.

  1. 1Sanas18 companies · Checked Oct 18, 202618
    7 confirmed 11 observed

    Sanas profile

    Show 8 more companies
  2. 2CallMiner3 companies · Checked Oct 18, 20263
    0 confirmed 3 observed

    CallMiner profile

  3. 3Assembled1 company · Checked Oct 18, 20261
    1 confirmed 0 observed

    Assembled profile

  4. 4Balto1 company · Checked Oct 7, 20261
    1 confirmed 0 observed

    Balto profile

  5. 5Talkdesk1 company · Checked Oct 19, 20261
    1 confirmed 0 observed

    Talkdesk profile

  6. 6Observe.AI1 company · Checked Oct 20, 20261
    0 confirmed 1 observed

    Observe.AI profile

  7. 7Sprinklr1 company · Checked Oct 19, 20261
    0 confirmed 1 observed

    Sprinklr profile

How usedby counts

10 confirmed 14 observed

A company counts once per tool, at its strongest proof: confirmed (a case study, a named testimonial, a press release or the company's own account), declared (the company told usedby), observed (a vendor logo wall or customers page) or signal (a job post). Counts cover the companies on usedby, never the whole market.

1 company that sells software was left out, so a vendor is never counted as a user.

Data as of October 20, 2026.

Questions

Which Contact center AI tools do IT Services & System Integration companies use most?

Sanas leads: 18 of the 24 IT Services & System Integration companies on usedby that use Contact center AI tools use it. Next: CallMiner (3), Assembled (1), Balto (1), and Talkdesk (1). See Sanas.

How many IT Services & System Integration companies use Contact center AI tools?

24 IT Services & System Integration companies on usedby use at least one of 7 Contact center AI tools. It counts the companies usedby tracks.

What proof backs these lines?

Of the 24 companies, each counted at its strongest proof: 10 confirmed, 0 declared, 14 observed and 0 known from a job post.

How does usedby build this ranking?

usedby counts each IT Services & System Integration company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. 1 software vendor is left out. Every line shows its proof and the date usedby last checked it.