Who uses Observe Ai?
Contact center AI platform with voice and chat agents, real-time agent assist and interaction analytics observe.ai
24
companies use Observe Ai
24 companies use Observe Ai. 13% are in Fintech & Payments. Confirmed or observed customers include Doordash, Asurion, and Pearson. 23 of them are confirmed by a published case study, quote or press release.Latest check Oct 5, 2026: 23 of 24 companies checked, from 11 public sources.
- Category
- Customer Service Automation
- Customers by proof
- 23 confirmed, 1 observed
- Top industry
- Fintech & Payments, 13% of customers
- Data residency
- US, CA, EU, AUSource: observe.ai, checked Oct 7, 2026
- Most similar
- Intercom, 1 shared customer
- Website
- observe.ai
What Observe Ai does
Observe.AI is a customer experience platform for contact centers. Its AI agents handle customer requests by voice and chat, its real-time assist guides human agents during conversations, and its interaction intelligence evaluates conversations for quality, coaching and compliance.
Written by usedby from observe.ai.
Main features
Common uses
24 companies use Observe Ai
Every company below links to the public page that shows it uses Observe Ai. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | Proof |
|---|---|---|
 Doordash | Logistics & Supply Chain | |
 Asurion | Insurance & InsurTech | |
| EdTech & E-learning | ||
 SoFi | Fintech & Payments | |
 DailyPay | Fintech & Payments | |
 3CLogic | — | |
| HealthTech & Digital Health | ||
 Affordable Care | — | |
 American National Insurance | Insurance & InsurTech | |
 Boundless Learning | — |
Is Observe Ai right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 131 Fintech & Payments companies on usedby, 3 are listed as Observe Ai customers. 35 use only another Customer Service Automation tool.
- Observe Ai only, 1%
- Observe Ai and another tool in Customer Service Automation, 1%
- Another tool in Customer Service Automation only, 27%
- No Customer Service Automation tool we can see, 71%
These are companies usedby tracks because a public page names them, often Observe Ai's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by Observe Ai and its customers. Each one links to its dated source. We quote, we do not score.
10–11%increase in net promoter score over 2 years
FreemanVendor case studyCaptured Oct 5, 2026
100%QA coverage of calls, up from 2%
Personify HealthVendor case studyCaptured Oct 5, 2026
80%+automated member verification
Clearwater BenefitsVendor case studyCaptured Oct 5, 202690+advisors able to focus on high-value
Boundless LearningVendor case studyCaptured Oct 5, 2026~100%Customer interactions automatically evaluated
DoordashVendor case studyCaptured Oct 5, 2026
Read the story
VeridaVendor case studyCaptured Oct 5, 2026We’ve seen some financial impact, especially around onboarding and training. The Real-Time Agent Assist product has allowed us to ramp our agents up quicker, reducing training time.We use the QA tool in our Observe.AI platform to manage coaching sessions. We can track agents’ progress, connect dots, and show them actual data and examples. That kind of visibility just wasn’t possible before.Before you buy Observe Ai
What Observe Ai publishes on the points buyers check first, each with its source and check date.
| Data residency | US, CA, EU, AU | observe.ai, checked Oct 7, 2026 |
|---|---|---|
| Integrations | Salesforce, ServiceNow, Shopify, Slack from Salesforce, Snowflake, Tableau from Salesforce, Talkdesk, Genesys, Five9, Zendesk, Zoom, Amazon Connect | observe.ai, checked Oct 7, 2026 |
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Observe Ai work with the tools we already use?
Observe Ai alternatives
Tools compared with Observe Ai most often, with the customers they share.
| Tool | Customers | Shared with Observe Ai | Compare |
|---|---|---|---|
 Intercom112 customers, 1 shared | 112 | 1 | Observe Ai vs Intercom |
 Sierra50 customers, 1 shared | 50 | 1 | Observe Ai vs Sierra |
 Sanas48 customers, 1 shared | 48 | 1 | Observe Ai vs Sanas |
 Cognigy57 customers, 0 shared | 57 | 0 | Observe Ai vs Cognigy |
 Talkdesk47 customers, 0 shared | 47 | 0 | Observe Ai vs Talkdesk |
Questions about Observe Ai
Who uses Observe Ai?
24 companies use Observe Ai, including Doordash, Asurion, and Pearson.
Which industries use Observe Ai?
The industries with the most Observe Ai customers are Fintech & Payments (3), HealthTech & Digital Health (2), and Insurance & InsurTech (2).
What are the alternatives to Observe Ai?
The tools compared with Observe Ai most often are Intercom (112 customers, 1 shared), Sierra (50 customers, 1 shared), Sanas (48 customers, 1 shared), and Cognigy (57 customers, 0 shared). See all Observe Ai alternatives.
How does usedby know who uses Observe Ai?
Each company is linked to a public page that names it: Observe Ai's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (23): a case study, a named quote or a press release. Observed (1): Observe Ai shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use Observe Ai, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 5, 2026, and 23 of 24 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
We have not started tracking changes for this tool yet.