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Observe Ai vs Sanas: who uses which

Customers, public proof and the companies that use both.

On usedby, 24 companies use Observe Ai and 48 use Sanas. 1 company uses both, including SoFi.Latest check Oct 8, 2026: 71 of 72 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.

Who uses Observe Ai, Sanas, or both

Every company with a public proof for at least one of the two tools.

23

use only Observe Ai

1

company uses both

47

use only Sanas

23 companies use only Observe Ai, 47 use only Sanas and 1 uses both, out of the 71 companies on usedby that use at least one of them.

Observe Ai

Open Observe Ai
24customers
23 confirmed 1 observed

Where it lands

Fintech & Payments3
HealthTech & Digital Health2
Insurance & InsurTech2

Newest customers

We have not started tracking changes for Observe Ai yet.

48customers
24 confirmed 24 observed

Where it lands

Telecommunications4
Fintech & Payments2
Banking & Mortgages1

Newest customers

No new customer since tracking started on October 8, 2026.

Who uses both

Companies with a confirmed or observed line on both tools.

Companies that use both Observe Ai and Sanas
Company
SoFi

Side by side

Facts from our data and from each vendor's public pages. Each line says where it comes from.

Observe AiSanas
Customersusedby, latest check Oct 8, 2026Observe Ai: 24 (23 confirmed, 1 observed)Sanas: 48 (24 confirmed, 24 observed)
Top industryusedby, latest check Oct 8, 2026Observe Ai: Fintech & Payments (3)Sanas: Telecommunications (4)
SecurityNot checked yetSanas: PCI DSS, HIPAA, SOC 2 (type not stated), ISO 27001, CSA STAR, HITRUSTtrust.sanas.ai, checked Oct 8, 2026
Data residencyObserve Ai: US, CA, EU, AUobserve.ai, checked Oct 7, 2026Not checked yet
LanguagesNot checked yetSanas: Danish, Dutch, English, Finnish, French, French (Canadian), German, Italian, Polish, Portuguese, Portuguese (Brazilian), Spanish and 2 moresanas.ai, checked Oct 8, 2026
IntegrationsObserve Ai: Salesforce, ServiceNow, Shopify, Slack from Salesforce, Snowflake, Tableau from Salesforce, Talkdesk, Genesys, Five9, Zendesk, Zoom, Amazon Connectobserve.ai, checked Oct 7, 2026Sanas: Genesys, Five9, NICE, Avaya, Zoomsanas.ai, checked Oct 8, 2026
WebsiteObserve Ai: observe.aiSanas: sanas.ai

What customers report

Results as the vendor or the customer published them, with the source and the date.

Observe Ai

With 100% QA coverage—up from just 2%

Personify Health

Vendor case study, observe.ai, captured Oct 5, 2026

Read the story

Elevated focus of 90+ advisors toward high-value, learner-centered conversations

Boundless Learning

Vendor case study, observe.ai, captured Oct 5, 2026

Read the story

Sanas

37.5% reduction in AHT

TP

Vendor case study, sanas.ai, published Sep 4, 2026

Read the story

50% increase in converting hotel bookings

Wyndham

Vendor case study, sanas.ai, published Sep 4, 2026

Read the story

Questions about Observe Ai and Sanas

Which is used more, Observe Ai or Sanas?

Sanas has more customers on usedby: 48 against 24 for Observe Ai.

Do companies use both Observe Ai and Sanas?

Yes. 1 company uses both on usedby, including SoFi.

Who uses Observe Ai?

24 companies on usedby, each with the public page that shows it. See who uses Observe Ai.

Who uses Sanas?

48 companies on usedby, each with the public page that shows it. See who uses Sanas.

How does usedby count customers?

A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.