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How TP uses Sanas

37.5%

“37.5% reduction in AHT”

As published on sanas.ai, September 2026. Captured by usedby on Oct 8, 2026.

What happened

TP (Teleperformance) uses Sanas real-time Accent Translation and Noise Cancellation across its contact centers in several regions to improve communication clarity, widen the talent pool, and reduce infrastructure costs.

Summary written by usedby from the source page, in English. The figures are those of Sanas and TP, not ours.

  • 22%“22% increase in CSAT”
  • 14%“14% improvement in FCR”
  • 25%“25% improvement in LTR”

By leveraging Sanas's AI-driven Accent Translation technology, TP transformed service delivery, elevated CSAT scores, and redefined customer experience excellence.

From the page. sanas.ai, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 37.5%CheckedPrinted word for word on the page, near the name of TP.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of TP.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • TP uses SanasCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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