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How SoFi uses Observe.AI

100%

of interactions now reviewed, up from 2%

As published on observe.ai. Checked by usedby on Oct 10, 2026.

What happened

SoFi uses Observe.AI to automate its quality assurance processes, uncover insights from customer interactions, and connect workflows across teams, replacing manual QA that covered only a small share of interactions.

Summary written by usedby from the source page, in English. The figures are those of Observe.AI and SoFi, not ours.

  • 2%“of interactions now reviewed, up from 2%”

The company adopted Observe.AI to automate its QA processes, uncover important insights, and connect workflows across teams.

From the page. observe.ai

There's a lot of fear in AI and replacing jobs. The biggest piece is helping our internal teams understand that AI is an assistant — it's there to help you be better at your job.

Joshua Johnson, Senior Director of Operations Strategy, SoFi. Source, captured Oct 5, 2026

What the story claims, and what we checked

What we compared with the page.

  • The figure: 100%CheckedThe figure is on the page; its label is our wording.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of SoFi.
  • SoFi uses Observe.AICheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

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