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How Robinhood uses Assembled

As published on assembled.com. Captured by usedby on Oct 8, 2026.

What happened

Robinhood uses Assembled's workforce management platform to forecast and schedule its customer support staff, replacing spreadsheets and enabling live chat and phone support. It also uses Assembled's Vendor Management product to track staffing, schedules, shrinkage and adherence across its outsourced BPO vendors.

Summary written by usedby from the source page, in English. The figures are those of Assembled and Robinhood, not ours.

Since implementing Assembled for Vendor Management, Robinhood has improved staffing efficiency across its vendor network, which translates to a massive reduction in annual BPO vendor costs.

From the page. assembled.com, captured Oct 8, 2026

Assembled for Vendor Management gives me real-time data on our BPOs' schedules, shrinkage, adherence, and more — visibility I never had before. I can now see months ahead, gain insights to optimize our budget, and ensure maximum coverage during peak periods.

Beau Burtony, Senior Vendor Relationship Manager, Robinhood. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Robinhood.
  • Robinhood uses AssembledCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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