Skip to main content
usedby
Search tools, companies

How Retention Express uses Assembled

As published on assembled.com. Captured by usedby on Oct 8, 2026.

What happened

Retention Express, a BPO running an inbound contact center across chat, email, text and phone, uses Assembled's AI Voice Agent to handle routine phone calls. Conversation summaries from the AI feed into Zendesk tickets so live agents can pick up transferred calls without restarting the conversation.

Summary written by usedby from the source page, in English. The figures are those of Assembled and Retention Express, not ours.

Voice AI Agents reduced routine call volume, freeing live agents to focus on complex customer issues

From the page. assembled.com, captured Oct 8, 2026

If I can solve voice, I can solve chat, and I can solve email, I just solve 95% of my problems.

Bobby Thomson, CEO and Founder of Retention Express, Retention Express. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Retention Express.
  • Retention Express uses AssembledCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

30%“30% of total contacts handled by AI, with only 10% of that group ever handed off to a human”Arbiter Sports uses Assembled. Another customer of Assembled40%“the team was able to reduce average chat wait time by 40%”Autodesk uses Assembled. Another customer of Assembled66%“With Assembled, Brooks lowered average phone wait times by 66%.”Brooks Running uses Assembled. Another customer of Assembled