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How WebinarGeek uses Intercom

35%

“increased their trial-to-paid conversion rate by an impressive 35%”

As published on intercom.com. Captured by usedby on Oct 8, 2026.

What happened

WebinarGeek, a webinar platform, uses Intercom for customer support and, after switching from HubSpot, for sales and marketing messaging. They build targeted campaigns with Intercom's Series visual campaign builder and use customer data to personalize support.

Summary written by usedby from the source page, in English. The figures are those of Intercom and WebinarGeek, not ours.

  • 90%“90% customers helped by automated support”
  • < 3 mins“< 3 mins median first-response time”

With Intercom's visual campaign builder, Series, the team is able to create personalized, targeted campaigns to engage customers. By being able to leverage Series in this way, the team has increased their trial-to-paid conversion rate by an impressive 35%.

From the page. intercom.com, captured Oct 8, 2026

Intercom can always grow with us. Other companies will hit a roof, but with Intercom, whatever size company you are, it will fit and grow with you.

Bryan van Anrooy, Head of Marketing at WebinarGeek, WebinarGeek. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 35%CheckedPrinted word for word on the page, near the name of WebinarGeek.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of WebinarGeek.
  • WebinarGeek uses IntercomCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

95%Customers who resolve their support query through3Commas uses Intercom. Another customer of Intercom80%“reduced their cost per support interaction by 80% – from $51 to $10 – in just two years”AgriWebb uses Intercom. Another customer of Intercom82%“boost its support automation efficiency rate (or "ROAR," rate of automated resolution) to an exceptional 82%”AI21 Labs uses Intercom. Another customer of Intercom