CallMiner vs Talkdesk: who uses which
Customers, public proof and the companies that use both.
On usedby, 39 companies use CallMiner and 47 use Talkdesk. 2 companies use both, including Hawaiian Airlines and Gant Travel. Talkdesk leads among the Banking & Mortgages companies on usedby that use either tool.Latest check Oct 8, 2026: 84 of 86 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses CallMiner, Talkdesk, or both
Every company with a public proof for at least one of the two tools.
37
use only CallMiner
2
companies use both
45
use only Talkdesk
37 companies use only CallMiner, 45 use only Talkdesk and 2 use both, out of the 84 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 8, 2026.
Where it lands
Newest customers
We have not started tracking changes for Talkdesk yet.
Who uses both
Companies with a confirmed or observed line on both tools.
| Company |
|---|
 Hawaiian Airlines |
 Gant Travel |
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
CallMiner
TalkdeskWhat customers report
Results as the vendor or the customer published them, with the source and the date.
CallMiner
No reviewed story for CallMiner yet.
Talkdesk
AI agents handle 3% of calls
novobanco
Vendor case study, talkdesk.com, captured Oct 4, 2026
they achieved a 40% reduction in operating costs
Metro Finance
Vendor case study, talkdesk.com, captured Oct 4, 2026
Questions about CallMiner and Talkdesk
Which is used more, CallMiner or Talkdesk?
Talkdesk has more customers on usedby: 47 against 39 for CallMiner.
Do companies use both CallMiner and Talkdesk?
Yes. 2 companies use both on usedby, including Hawaiian Airlines and Gant Travel.
Who uses CallMiner?
39 companies on usedby, each with the public page that shows it. See who uses CallMiner.
Who uses Talkdesk?
47 companies on usedby, each with the public page that shows it. See who uses Talkdesk.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.