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How Zion call management uses Talkdesk

75%

“Zion reduced average speed to answer by 75%”

As published on talkdesk.com. Checked by usedby on Oct 9, 2026.

What happened

Zion Call Management, a call center serving the self-storage industry, uses Talkdesk Digital Engagement for multi-channel service with automated chat routing, AI-powered call grading and real-time knowledge. It also uses Talkdesk Interaction & Quality Analytics for quality management.

Summary written by usedby from the source page, in English. The figures are those of Talkdesk and Zion call management, not ours.

With Talkdesk Interaction & Quality Analytics, Zion reduced average speed to answer by 75% and saved thousands of agent hours through automation.

From the page. talkdesk.com

The ability to grade a much larger volume of phone calls really helps us, AI looks for specific quality criteria and flags calls for our review when needed. This has dramatically expanded our quality management capabilities.

Christian Thurgood, Founder, Zion Call Management. Source

What the story claims, and what we checked

What we compared with the page.

  • The figure: 75%CheckedPrinted word for word on the page, near the name of Zion call management.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Zion call management.
  • Zion call management uses TalkdeskCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

98%“↓ 98% in wait time”Evara Health uses Talkdesk. Another customer of Talkdesk40%“Farfetch achieved 40% cost efficiencies—half directly attributed to Talkdesk.”Farfetch uses Talkdesk. Another customer of Talkdesk80%“80% of calls answered within 60 seconds”Gant Travel uses Talkdesk. Another customer of Talkdesk