The use case: how Villeroy & Boch deploys Talkdesk
Villeroy & Boch uses Talkdesk for its customer service operations, integrating it with existing business systems to get real-time customer data for call routing and prioritization. It also consolidated its customer-facing phone numbers and built a scalable foundation for future growth.
In the customer’s words
What I actually really like about working with Talkdesk is that Talkdesk is a partnerOther companies using Talkdesk
Customers across industries, with public evidence.
Alarm.comConfirmed
AlgaeCalConfirmed
Arbella InsuranceConfirmed
Carey InternationalConfirmed
Evara HealthConfirmedGo straight to the source
Based on Talkdesk’s published case study. We check the public evidence; the results are reported by the vendor.
talkdesk.com- Last checked
- Oct 25, 2026
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What we compared with the page.
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- Villeroy & Boch uses TalkdeskChecked
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With customer data available in real time, teams can better determine where calls should go and prioritize customers based on their needs. This helped increase global availability from 85% to 96%, a nearly 13% relative increase, while reducing the number of phone numbers by 50%, from more than 80 to approximately 40.