The use case: how Alarm.com deploys Talkdesk
Alarm.com uses Talkdesk, integrated with Salesforce, for its customer service and support operations, serving customers, resellers, and internal employees. It uses the platform to gain visibility into contact center operations, optimize ring groups, and collect customer satisfaction responses.
In the customer’s words
Alarm.com has substantially reduced occupancy and handle time, optimized our ring groups to better serve customers and help new hires learn the job, and lowered the number of cases opened. The most significant change we saw was enhanced visibility into our contact center operations.Other companies using Talkdesk
Customers across industries, with public evidence.
AlgaeCalConfirmed
Arbella InsuranceConfirmed
Carey InternationalConfirmed
Evara HealthConfirmed
FarfetchConfirmedGo straight to the source
Based on Talkdesk’s published case study. We check the public evidence; the results are reported by the vendor.
talkdesk.com- Last checked
- Oct 9, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 5-20%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Alarm.com.
- Alarm.com uses TalkdeskChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Alarm.com has substantially reduced occupancy and handle time, optimized our ring groups to better serve customers and help new hires learn the job, and lowered the number of cases opened. The most significant change we saw was enhanced visibility into our contact center operations.