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How Evara Health uses Talkdesk

98%

“↓ 98% in wait time”

As published on talkdesk.com. Checked by usedby on Oct 9, 2026.

What happened

Evara Health, a federally qualified health center, uses Talkdesk's Autopilot and Customer Experience Automation, integrated with Epic EHR, to automate patient calls. Patients can reschedule, cancel and book appointments without speaking to an agent, leaving human agents to handle more complex issues.

Summary written by usedby from the source page, in English. The figures are those of Talkdesk and Evara Health, not ours.

  • 45%“Evara Health now efficiently manages 45% of its call volume through automated systems.”
  • 120%“With Talkdesk Autopilot™, these wait times have been drastically reduced, enhancing accessibility and overall satisfaction by nearly 120%.”

Previously, patients faced wait times ranging from 20 to 60 minutes to connect with an agent. With Talkdesk Autopilot™, these wait times have been drastically reduced, enhancing accessibility and overall satisfaction by nearly 120%.

From the page. talkdesk.com

We did a much deeper dive with our integration with Epic, and we were able to have patients reschedule, cancel, and make new appointments without ever having to talk to an agent.

Howard Rubin, Chief Information Officer at Evara Health. Source

What the story claims, and what we checked

What we compared with the page.

  • The figure: 98%CheckedPrinted word for word on the page, near the name of Evara Health.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Evara Health.
  • Evara Health uses TalkdeskCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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