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How John Paul uses Talkdesk

8.4/10

global customer satisfaction score

As published on talkdesk.com. Checked by usedby on Oct 9, 2026.

What happened

John Paul, a premium and luxury concierge services provider, uses Talkdesk integrated with its CRM to deliver omnichannel support around the clock. It uses automation to personalize service by client program, wait times, time zone and language, and is working with Talkdesk on AI agents and Copilot to assist concierges during live calls.

Summary written by usedby from the source page, in English. The figures are those of Talkdesk and John Paul, not ours.

Talkdesk’s flexibility has also supported rapid global expansion, including a recent office launch in the Middle East that was operational from day one.

From the page. talkdesk.com

With Talkdesk, we have now been in a long relationship actually. So we can speak the truth. We can say what works well, what needs to be improved, but always with the same objective. Our culture is based on excellence and tailor-made services. With Talkdesk, we have found a partner who aligns with our values.

Hubert Choplin, Global Data & CRM Director, John Paul. Source

Our culture is based on excellence and tailor-made services. With Talkdesk, we have found a partner who aligns with our values.

Hubert Choplin, Global Data & CRM Director, John Paul. Source, captured Oct 4, 2026

What the story claims, and what we checked

What we compared with the page.

  • The figure: 8.4/10CheckedThe figure is on the page; its label is our wording.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of John Paul.
  • John Paul uses TalkdeskCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

98%“↓ 98% in wait time”Evara Health uses Talkdesk. Another customer of Talkdesk40%“Farfetch achieved 40% cost efficiencies—half directly attributed to Talkdesk.”Farfetch uses Talkdesk. Another customer of Talkdesk80%“80% of calls answered within 60 seconds”Gant Travel uses Talkdesk. Another customer of Talkdesk