AI tools used in Physical Security: 12 companies, with public proof
The AI tools that the 12 Physical Security companies on usedby use, ranked by the companies that use each one, at every proof level: case studies, vendor pages and job posts. Each line links to the public page behind it.
Last updated October 19, 2026
12
companies with a public AI tool
usedby lists 12 Physical Security companies with at least one public AI tool. Cresta is the most used: 2 of them (17%). Then come Tidio (2) and Abnormal AI (1). They use 2.3 AI tools on average. Verkada (11 AI tools) and ADT (5 AI tools) use the most.Latest check Oct 19, 2026: 27 of 27 public lines checked. Shares are of the 12 companies on usedby, not of the whole industry: we list a company when a public page shows its AI tools.
Top AI tools in Physical Security
Ranked by the 12 Physical Security companies on usedby that use each tool. Every public proof counts, from case studies to job posts; on a tie, the stronger proof comes first. Companies known from a job post only (the weakest proof) are shown next to each count.
Cresta is the most used AI tool among the 12 Physical Security companies on usedby: 2 of them (17%) use it. Tidio follows with 2 (17%).
Where AI lands
Each family of AI tools, by the Physical Security companies on usedby that use one, with the tools they use most.
- Customer service7 companies, 58%
- Business functions & industries3 companies, 25%
- Creative & media2 companies, 17%
- Marketing2 companies, 17%
- Sales2 companies, 17%
- AI assistants & models1 company, 8%
- Data & documents1 company, 8%
- Security1 company, 8%
In their own words
Verbatim quotes from Physical Security companies, each linked to the page it comes from.
With Zip, everybody knows where to go to create requests for IT purchases. I just send them the link, and everything else is straightforward.
Jose Cifuentes, Director, IT Strategic Supplier Management, ADTADT · on Zip · Source
Clay speeds up your ramp period in a new country and reduces the overall SaaS bloat you get when you have single-point solutions for each region.
Cody Leovic, Senior Growth Manager, EMEAVerkada · on Clay · Source
We were able to quickly identify behaviors not being performed… and it helped our conversions shoot up.
David Sauer, Manager of Insides SalesVivint · on Cresta · Source
I did web research and an analysis of the best chat tool solution for lead generation and client support, and Tidio seemed like the solution we were looking for.
Cristina Verges Martinez, SEO specialistADT Security · on Tidio · Source
If we had to go back to the old school way of searching old proposals and emailing people to chase them down, it would really slow our ability to develop strong, compliant, and compelling proposals.
Kerry Colvett, Vice President of Sales Enablement for North AmericaAllied Universal · on Loopio · Source
Who uses what
AI tools per area at the 3 Physical Security companies with the most tools on usedby. Areas are tool categories: too few lines name the team.
| Company | Customer service | Business functions & industries | Creative & media | Marketing | Sales | AI assistants & models | Data & documents |
|---|---|---|---|---|---|---|---|
| Verkada | 0 | Juicebox | Figma | 0 | Clay, Actively, Clari, and Outreach | Claude | 0 |
| ADT | Sierra and Tidio | Zip | 0 | Movable Ink | 0 | 0 | 0 |
| Vivint | Cresta | 0 | 0 | Invoca | 0 | 0 | 0 |
Scroll sideways for more areas.
Verkada has AI tools in 4 of these 7 areas. Sales holds the most tools at these companies: 4 in total.
Newest changes
New tools across the 12 Physical Security companies on usedby, last 90 days.
12 Physical Security companies on usedby
Each company links to its AI stack and the proof behind each tool.
Questions about AI in Physical Security
What AI tools do Physical Security companies use?
Cresta comes first: 2 of the 12 Physical Security companies on usedby use it (17%), at every proof level from case studies to job posts. Tidio (2), Abnormal AI (1), Actively (1), and Clay (1) come next. See who uses Cresta.
How many Physical Security companies use AI tools?
usedby lists 12 Physical Security companies with at least one public AI tool. This counts the companies usedby tracks, not the whole industry.
What AI coding tools do Physical Security companies use?
On usedby: Cursor (1), counted among the 12 Physical Security companies on usedby, at every proof level from case studies to job posts.
What AI customer support tools do Physical Security companies use?
On usedby: Cresta (2), Tidio (2), and Maven AGI (1), counted among the 12 Physical Security companies on usedby, at every proof level from case studies to job posts.
What AI sales tools do Physical Security companies use?
On usedby: Actively (1), Clay (1), and Apollo (1), counted among the 12 Physical Security companies on usedby, at every proof level from case studies to job posts.
How does usedby count AI use in Physical Security?
Each line comes from a public page that names the company: a vendor's customer page, a published case study, a press release or a job post, most saved with a dated capture and checked again on each run. usedby lists a company because such a page exists, so the shares on this page describe the Physical Security companies on usedby, not the whole industry.