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Who uses GitBook?

Documentation and knowledge platform with an AI assistant.

On usedby, 37 companies use GitBook, including FedEx, FreedomPay, and Frends. 16 of them are confirmed by a published case study, quote or press release. 1 of them declared it to usedby itself. Every company links to the public page that names it.

19 public sources+1 in the last 30 days
See the 37 companiesComparegitbook.com
CompareVisit gitbook.com
Customers

37 companies, each with its public proof

Strongest proof first. Open a company to see the page that names it, and when we captured it.

Companies that use GitBook, with proof level, first public proof and source
CompanyIndustryProofFirst public proofSource
FedExLogistics & Supply ChainConfirmed—gitbook.com
FreedomPayFintech & PaymentsConfirmed—gitbook.com
FrendsDevTools & InfrastructureConfirmed—gitbook.com
Gantner—Confirmed—gitbook.com
Gravitee—Confirmed—gitbook.com
immedio—Confirmed—gitbook.com
Maple Finance—Confirmed—gitbook.com
Mozilla.ai—Confirmed—gitbook.com
Nexthink—Confirmed—gitbook.com
Ninox—Confirmed—gitbook.com
Reflag—Confirmed—gitbook.com
SonarDevTools & InfrastructureConfirmed—gitbook.com
Swarmia—Confirmed—gitbook.com
Tuum—Confirmed—gitbook.com
VerifoneFintech & PaymentsConfirmed—gitbook.com
bunqFintech & PaymentsConfirmed—gitbook.com
DeepgramArtificial IntelligenceDeclared—deepgram.com
AmazonE-commerce & D2CObserved—gitbook.com
NvidiaSemiconductors & HardwareObserved—gitbook.com
CiscoTelecommunicationsObserved—gitbook.com
EricssonTelecommunicationsObserved—gitbook.com
CartaFintech & PaymentsObserved—gitbook.com
LightspeedE-commerce & D2CObserved—gitbook.com
VerkadaPhysical SecurityObserved—gitbook.com
AB TastyMarketing TechObserved—gitbook.com
Bluebricks—Observed—gitbook.com
Channable—Observed—gitbook.com
Digibee—Observed—gitbook.com
FyxerArtificial IntelligenceObserved—gitbook.com
GammaArtificial IntelligenceObserved—gitbook.com
Gensyn—Observed—gitbook.com
ImpactMarketing TechObserved—gitbook.com
Make—Observed—gitbook.com
PylonSales Tech & CRMObserved—gitbook.com
SnykCybersecurityObserved—gitbook.com
ZoomWorkplace SoftwareObserved—gitbook.com
n8nDevTools & InfrastructureObserved—gitbook.com
Showing 15 of 37.
Results

What customers say GitBook changed

Figures and quotes as GitBook and its customers published them, each tied to its source. We quote, we do not measure the result.

All 13 stories →
“I love the seamless integration with GitHub. It let me keep the existing pipelines, while simplifying the hard parts. I didn’t have to add any JavaScript or create HTML — just direct markdown.”
Anushri GuptaFounding DevRel, Mozilla.ai
Vendor case study · Read how Mozilla.ai uses GitBook
“Our API docs now run on a fully automated process, without any human intervention.”
Sven MeimerProduct Owner, Tuum
Vendor case study · Read how Tuum uses GitBook
“We can write enough to make the AI understand the topic, and let the AI assistant fill any gaps. The documentation writing process turned from creating the perfect set of documentation to something closer to teaching the AI our product.”
Mikko SairoProduct Manager, Frends
Vendor case study · Read how Frends uses GitBook
80%
Share of deposits from partners
Maple Finance
Read how Maple Finance uses GitBook
3–4hrs
Time to fully migrate and publish their docs
Swarmia
Read how Swarmia uses GitBook
Each figure is the vendor’s or the customer’s claim, quoted with its label. Latest capture Nov 13, 2026.12 of GitBook’s 13 stories shown.
Where it’s used

Is GitBook used in companies like yours?

By industry

12 industries among 37 customers. Of the 15 with a known size, 60% have more than 1,000 employees.

By industry and company size
Customers of GitBook by industry and company size
IndustryCustomers≤ 200201–1,000> 1,000Unknown
Fintech & Payments40112
Artificial Intelligence32001
DevTools & Infrastructure31002

Employees per company. Every proof level counts, job posts included. A company with no stored size gets its own column, never counted as small.

Which Enterprise search & knowledge tools companies use, by industry: Fintech & Payments

Before you buy

What GitBook does, and what to check

What GitBook does

Documentation and knowledge platform with an AI assistant.

Written by usedby from gitbook.com.

Security

  • SOC 2 Type II
  • ISO 27001

Pricing and terms

Pricing
Free: $0 /mo; Essential: from $65 per site/month; Ultimate: $249 per site/month; Enterprise: contact sales
Your data
Not used to train models by default.
Free trial
Free trial or free plan available.

Integrations

  • GitHub
  • GitLab
  • Slack
  • Intercom
  • Google Analytics
  • PostHog
  • Auth0
  • Okta
  • Linear
  • Segment
  • Jira
  • HubSpot

Read on gitbook.com, checked Nov 13, 2026

Questions to ask in your demo

  1. Which of your customers look like us, by industry and size?
  2. What does a pilot cost, and what decides the move to a full contract?
  3. Where is our data stored, who can access it, and is it used to train models?
  4. How does GitBook work with the tools we already use?

Often used with GitBook

Other categories found at the same companies. All proof levels are included, including job-post signals. This does not establish an integration or joint use.

  • ClaudeAI assistants6 companies in common
  • IntercomHelp desks5 companies in common
  • Stripe PaymentsPayment processing4 companies in common
  • WorkatoWorkflow automation & AI agents4 companies in common
  • AirOpsSEO content3 companies in common
  • AsanaWorkspaces & project management3 companies in common
FAQ

Questions about GitBook

Who uses GitBook?

37 companies use GitBook (16 confirmed, 1 declared, 20 observed), including FedEx, FreedomPay, and Frends.

What results do companies report with GitBook?

Companies that use GitBook report these results in public case studies. Swarmia: And we were able to move everything in three or four hours (source: gitbook.com, checked November 13, 2026).

How much does GitBook cost?

GitBook lists these prices on its own website:

  • Free: $0
  • Essential: $65
  • Ultimate: $249
  • Enterprise: price on request

Source: gitbook.com, checked November 13, 2026.

Is GitBook SOC 2 and ISO 27001 certified?

GitBook states on its own website that it holds SOC 2 Type II and ISO 27001. Source: gitbook.com, checked November 13, 2026.

Does GitBook train AI models on customer data?

Not by default: GitBook states on its own website that customer data is not used to train AI models by default. Source: gitbook.com, checked November 13, 2026.

Does GitBook integrate with GitHub, GitLab, and Slack?

GitBook lists 12 integrations on its own website, including GitHub, GitLab, Slack, Intercom, Google Analytics, and PostHog. Source: gitbook.com, checked November 13, 2026.

Does GitBook have a free trial?

GitBook states on its own website that a free trial or a free plan is available. Source: gitbook.com, checked November 13, 2026.

Which industries use GitBook?

The industries with the most GitBook customers are Fintech & Payments (4), Artificial Intelligence (3), and DevTools & Infrastructure (3).

How does usedby know who uses GitBook, and how current is it?

Each company here links to a public page that names it as a GitBook customer, and each line shows its proof level. A company that declared GitBook itself is marked Declared. The latest check ran on November 13, 2026. How usedby collects and checks its data.

Sources

Where this data comes from

Three proof levels

Confirmed · 16Case study, named quote or press release.
Declared · 1The company told usedby itself that it uses GitBook, or lists it as a sub-processor on its own legal page.
Observed · 20GitBook shows the company on its own pages.

Main sources

How we check →

Cite this page

UsedBy.ai (2026). Who uses GitBook? 37 companies. Retrieved from https://www.usedby.ai/tools/gitbook, latest check November 13, 2026.