4
AI tools in use at ADT
ADT uses 4 AI tools: Abnormal AI (AI Cyber Defense), Sierra (Customer Service Automation), Tidio (Customer support), and Zip (Procurement & Sourcing). 4 are confirmed by a published story, quote or press release; none is listed on the vendor's own pages.Latest check Oct 8, 2026: 4 of 4 tools checked, from 8 public sources.
- Industry
- Cybersecurity
- Website
- adt.com
- AI tools in use
- 4Median for the 74 Cybersecurity companies on usedby: 1
- Latest check
- October 8, 20264 of 4 tools checked so far
Every AI tool at ADT
4 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Abnormal AI | AI Cyber Defense | — | abnormal.ai | |
 Sierra | Customer Service Automation | On or before Nov 2024 | sierra.ai | |
 Tidio | Customer support | — | tidio.com | |
 Zip | Procurement & Sourcing | — | zip.com |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In ADT's own words
Published results, each linked to its dated source. We quote, we do not score.
22 daysaverage cycle time across all request types
ADT uses Zip. Vendor case study, Captured Oct 8, 2026.Read the story
ADT uses Sierra. Vendor case study, Published Nov 12, 2024.With Zip, everybody knows where to go to create requests for IT purchases. I just send them the link, and everything else is straightforward.Today's threat landscape is very dynamic, changing. You'd stay ahead of the game by leaning in on technology to help with the fight. Modern technologies like artificial intelligence and machine learning can really understand the dynamic of what's normal and what's not.ADT compared to other Cybersecurity companies
ADT uses 4 AI tools. The median among the 74 Cybersecurity companies on usedby is 1. 66 of its 73 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
74 Cybersecurity companies on usedby, by number of AI tools
- 45 companies with 1 tool
- 12 companies with 2 tools
- 9 companies with 3 tools
- 1 company with 4 tools
- 0 companies with 5 tools
- 2 companies with 6 tools
- 0 companies with 7 tools
- 5 companies with 8 tools or more
What its peers use that ADT does not
Questions about AI at ADT
What AI tools does ADT use?
ADT uses 4 AI tools: Abnormal AI, Sierra, Tidio, and Zip. 4 are confirmed by a published story, quote or press release, and none is listed on the vendor's own pages.
Does ADT use Common Room?
usedby has not found a public page showing that ADT uses Common Room. Common Room is the most used AI tool among the 74 Cybersecurity companies on usedby: 5 of them use it. See who uses Common Room.
How does ADT compare to other Cybersecurity companies?
ADT uses 4 AI tools. The median among the 74 Cybersecurity companies on usedby is 1, and 66 of its 73 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools ADT uses?
Each tool is linked to a public page that names ADT: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find ADT, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.