The use case: how Orange deploys Talkdesk
Orange uses Talkdesk CXA to pilot and refine AI-driven customer interactions across its brands. It monitors conversations to identify customer needs and adjusts AI experiences before scaling them.
More reported results
Figures published in Talkdesk’s case study. They are not independently measured by usedby.
95% of AI interactions are resolved without escalation
80% of interactions are intelligently filtered
In the customer’s words
It’s very important to test it in pilot and see how the customer reacts with this technologyOther AI tools used by Orange
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Talkdesk users in Telecommunications
Companies in the same sector, with public evidence.
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Go straight to the source
Based on Talkdesk’s published case study. We check the public evidence; the results are reported by the vendor.
talkdesk.com- Last checked
- Oct 25, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 5%Checked
Printed word for word on the page, near the name of Orange.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Orange.
- Orange uses TalkdeskChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Talkdesk CXA gives Orange the flexibility and visibility to experiment with AI and continuously improve the customer experience. By integrating with its existing ecosystem, Talkdesk helps the team monitor interactions, identify customer needs, and make targeted adjustments to improve performance.