+63%
“Higher order rates, reaching up to +63% when search is used”
As published on algolia.com. Captured by usedby on Oct 7, 2026.
What happened
Orange uses Algolia search and discovery across its online shops, support websites and TV apps in many markets. It started with InstantSearch, added Neural Search to interpret natural-language queries, and now uses Agent Studio to run conversational, answer-driven bots for customers and support representatives.
Summary written by usedby from the source page, in English. The figures are those of Algolia and Orange, not ours.
- +7%“Increased add-to-cart rate by up to +7%”
- 53 percent“a 53 percent reduction in no results rate”
- 14 percent“up to 14 percent higher CTR”
- 7-point“7-point NPS improvement in customer support”
Today, all features are live across 24 markets, with five in progress, across their online shops, support websites and TV apps.
Since 2018, our partnership with Algolia has supported a deep transformation of our digital experience. Algolia’s services have been consistently reliable, fast, and easy to integrate, with regularly innovative features that are immediately operational.
What the story claims, and what we checked
We compared the story with its live page on Oct 7, 2026.
- The figure: +63%CheckedPrinted word for word on the page, near the name of Orange.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Orange.
- Orange uses AlgoliaCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
- The result itselfNot checkedWe quote it; we did not measure it.
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