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How Burst SMS uses Harness

76%

“those infrastructure costs were cut by 76%, saving over $80,000 annually”

As published on harness.io, August 2026. Checked by usedby on Oct 9, 2026.

What happened

Burst SMS uses Harness CI and CD to build and deploy 30 services plus its monolith during application modernization, and uses the Cloud Cost Management module to shut down test environments outside operational hours and to detect and report anomalous cloud charges. It also uses blue/green deployments for fast recovery and Slack notifications routed to impacted teams.

Summary written by usedby from the source page, in English. The figures are those of Harness and Burst SMS, not ours.

  • 66%“This led to a 66% reduction in environment-related costs, contributing to notable financial savings.”
  • $80,000“By moving to Harness CI, builds accelerated and those infrastructure costs were cut by 76%, saving over $80,000 annually.”
  • 96%“Now, with blue/green deployments, that’s down to under five minutes, a 96% improvement.”
  • 30 services“Harness was now the backbone for building and deploying 30 services, not just monolith deploys.”

Moving to Harness’s build infrastructure for Continuous Integration (CI) also delivered significant cost savings. Previously, Burst SMS had to maintain their own cluster for builds and related activities. The cloud costs alone were $110,000 per year. By moving to Harness CI, builds accelerated and those infrastructure costs were cut by 76%, saving over $80,000 annually.

From the page. harness.io

My CEO was next to me when an update brought our whole service down. He was shocked at how calm I was. Using Harness, we had everything back up in a couple of minutes. No harm done.

Thomas Wilson, SRE Manager, Burst SMS. Source

What the story claims, and what we checked

What we compared with the page.

  • The figure: 76%CheckedPrinted word for word on the page, near the name of Burst SMS.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Burst SMS.
  • The numbers in our summaryCheckedEach one is printed on the page.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Burst SMS uses HarnessCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

100%“100% of infrastructure is now managed as code”Fullbay uses Harness. Another customer of Harness50%“a 50% decrease in overall production outages”Ancestry uses Harness. Another customer of Harness40%“Maintenance time cut by more than 40%, saving each QA engineer 2–3 hours per day previously spent on script fixes.”Gameopedia uses Harness. Another customer of Harness