1
AI tool in use at Lumen
Lumen uses 1 AI tool: CallMiner (Customer Service Automation). CallMiner, Inc. lists Lumen as a customer on its own website.Latest check Oct 8, 2026: 1 of 1 tool checked, from 1 public source.
- Industry
- Telecommunications
- Website
- lumen.com
- AI tools in use
- 1Median for the 128 Telecommunications companies on usedby: 1
- Latest check
- October 8, 20261 of 1 tool checked so far
Every AI tool at Lumen
1 line, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Category | First public proof | Proof | Source |
|---|---|---|---|---|
 CallMiner | Customer Service Automation | — | callminer.com |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
Lumen compared to other companies in Telecommunications
Lumen uses 1 AI tool. The median among the 128 Telecommunications companies on usedby is 1. None of its 127 peers uses fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
128 Telecommunications companies on usedby, by number of AI tools
- 85 companies with 1 tool
- 15 companies with 2 tools
- 6 companies with 3 tools
- 8 companies with 4 tools
- 3 companies with 5 tools
- 1 company with 6 tools
- 1 company with 7 tools
- 9 companies with 8 tools or more
Questions about AI at Lumen
What AI tools does Lumen use?
Lumen uses 1 AI tool: CallMiner. None is confirmed by a published story, quote or press release, and 1 is listed on the vendor's own pages.
Which AI tool do Telecommunications companies use most?
Krisp is the most used AI tool among the 128 Telecommunications companies on usedby: 9 of them use it. See who uses Krisp.
How does Lumen compare to other Telecommunications companies?
Lumen uses 1 AI tool. The median among the 128 Telecommunications companies on usedby is 1, and 0 of its 127 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools Lumen uses?
Each tool is linked to a public page that names Lumen: a vendor's customer page, a published case study, a press release or a job post. We save most pages with a dated capture and check them again on each run. A tool leaves the list only after three checks in a row that no longer find Lumen, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.