The use case: how Lumen deploys Confluence
Employees across Lumen use Confluence to document information such as objectives and key results so teams stay aligned on company goals. It is part of a wider Atlassian cloud platform that also includes Jira, Jira Service Management and Jira Align.
More reported results
Figures published in Confluence’s case study. They are not independently measured by usedby.
Lumen has over 7,000 users, nine value streams, nearly 90 Agile Release Trains, and hundreds of teams
In the customer’s words
We’ve been able to reduce our cycle time and increase throughput by 200%, which means we’re delivering capabilities to customers faster and increasing customer satisfaction.Other AI tools used by Lumen
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Confluence users in Telecommunications
Companies in the same sector, with public evidence.
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Go straight to the source
Based on Confluence’s published case study. We check the public evidence; the results are reported by the vendor.
atlassian.com- Last checked
- Nov 12, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 200%Checked
Printed word for word on the page, near the name of Lumen.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Lumen.
- Lumen uses ConfluenceChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Impact: With agile practices and Atlassian cloud tools, Lumen has become more focused, increased throughput by 200%, and reduced cycle times – leading to happier employees and customers.