Contact center AI tools used by Telecommunications companies
Each line links its public proof and the date usedby last checked it.
19
Telecommunications companies use Contact center AI tools
The most used: Sanas (6), CallMiner (4), and Sprinklr (3).Data as of Oct 21, 2026
Who uses each tool
Strongest proof first. A job post is a signal, the weakest proof.
1
Sanas6 companies · Checked Oct 18, 202660 confirmed 6 observed2
CallMiner4 companies · Checked Oct 18, 202640 confirmed 4 observed
Daisy CommunicationsChecked Oct 18, 2026
LumenChecked Oct 18, 2026
Mint MobileChecked Oct 18, 2026
O2 BusinessChecked Oct 18, 2026
3
Sprinklr3 companies · Checked Oct 19, 202633 confirmed 0 observed
Deutsche TelekomChecked Oct 19, 2026
UmniahChecked Oct 19, 2026
Vodafone GermanyChecked Oct 19, 2026
4
Cresta3 companies · Checked Oct 21, 202631 confirmed 2 observed5
Level AI1 company · Checked Oct 21, 202616
Observe.AI1 company · Checked Oct 20, 202617
Dialpad1 company · Checked Oct 18, 202618
Talkdesk1 company · Checked Oct 19, 20261
How usedby counts
A company counts once per tool, at its strongest proof: confirmed (a case study, a named testimonial, a press release or the company's own account), declared (the company told usedby), observed (a vendor logo wall or customers page) or signal (a job post). Counts cover the companies on usedby, never the whole market.
1 company that sells software was left out, so a vendor is never counted as a user.
Data as of October 21, 2026.
Questions
Which Contact center AI tools do Telecommunications companies use most?
Sanas leads: 6 of the 19 Telecommunications companies on usedby that use Contact center AI tools use it. Next: CallMiner (4), Sprinklr (3), Cresta (3), and Level AI (1). See Sanas.
How many Telecommunications companies use Contact center AI tools?
19 Telecommunications companies on usedby use at least one of 8 Contact center AI tools. It counts the companies usedby tracks.
What proof backs these lines?
Of the 19 companies, each counted at its strongest proof: 6 confirmed, 0 declared, 13 observed and 0 known from a job post.
How does usedby build this ranking?
usedby counts each Telecommunications company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. 1 software vendor is left out. Every line shows its proof and the date usedby last checked it.