7
AI tools in use at Five9
Five9 uses 7 AI tools: 6sense (Sales Prospecting & Enrichment), Backstory (Revenue Intelligence), Deepgram (Speech & Audio API), Endor Labs (Code Quality & Security), and 3 other tools. 4 are confirmed by a published story, quote or press release; 3 are listed on the vendor's own pages.Latest check Oct 8, 2026: 7 of 7 tools checked, from 12 public sources.
- Industry
- Telecommunications
- Website
- five9.com
- AI tools in use
- 7Median for the 69 Telecommunications companies on usedby: 2
- Latest check
- October 8, 20267 of 7 tools checked so far
Every AI tool at Five9
7 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 6sense | Sales Prospecting & Enrichment | — | 6sense.com | |
 Backstory | Revenue Intelligence | — | backstory.ai | |
 Deepgram | Speech & Audio API | — | deepgram.com | |
 Endor Labs | Code Quality & Security | — | endorlabs.com | |
 Galileo | LLM Ops & Frameworks | — | galileo.ai | |
 Resemble | Voice Generation & Audio | — | resemble.ai | |
 Sanas | Customer Service Automation | — | sanas.ai |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In Five9's own words
Published results, each linked to its dated source. We quote, we do not score.
With Backstory, we've removed the guesswork from our sales process and set our sellers up for success.Deepgram's real-time transcription accuracy enables improved call resolution and higher self-service containment rates without the need for a live agent, resulting in substantial cost savings for our customers.Five9 compared to other Telecommunications companies
Five9 uses 7 AI tools. The median among the 69 Telecommunications companies on usedby is 2. 58 of its 68 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
69 Telecommunications companies on usedby, by number of AI tools
- 32 companies with 1 tool
- 10 companies with 2 tools
- 5 companies with 3 tools
- 8 companies with 4 tools
- 2 companies with 5 tools
- 1 company with 6 tools
- 1 company with 7 tools
- 10 companies with 8 tools or more
What its peers use that Five9 does not
Questions about AI at Five9
What AI tools does Five9 use?
Five9 uses 7 AI tools: 6sense, Backstory, Deepgram, Endor Labs, Galileo, Resemble, and Sanas. 4 are confirmed by a published story, quote or press release, and 3 are listed on the vendor's own pages.
Does Five9 use ElevenLabs?
usedby has not found a public page showing that Five9 uses ElevenLabs. ElevenLabs is the most used AI tool among the 69 Telecommunications companies on usedby: 8 of them use it. See who uses ElevenLabs.
How does Five9 compare to other Telecommunications companies?
Five9 uses 7 AI tools. The median among the 69 Telecommunications companies on usedby is 2, and 58 of its 68 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools Five9 uses?
Each tool is linked to a public page that names Five9: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Five9, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.