Sierra50 customers
Used by 50 companies on usedby. 3 also use CallMiner. Compare CallMiner and Sierra
Source: sierra.ai, latest capture Oct 7, 2026.
CallMiner alternatives
What CallMiner customers also use, ranked by public customers.
7 of the 39 CallMiner customers on usedby also use another tool on this list. The tools most often used by the same companies are Sierra (3 shared, 50 customers in all), Talkdesk (2 shared, 47 customers in all), and Sanas (1 shared, 48 customers in all).Latest check Oct 8, 2026: 652 of 673 public lines checked. Customer counts include every proof level, job-post signals included. Shared customers are counted on confirmed or observed lines on both tools.
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CallMiner customers also use another tool on this list
Sierra shares the most companies with CallMiner: 3 companies use both.
Ranked by shared customers
Tools of the same or a competing category, from another vendor, used by at least one company that also uses CallMiner. A shared customer has a confirmed or observed line on both tools.
| # | Alternative | Shared with CallMiner | Customers | Compare |
|---|---|---|---|---|
| 1 | Sierra | 3 | 50 | Compare CallMiner vs Sierra |
| 2 |  TalkdeskMostly Banking & Mortgages (7) | 2 | 47 | Compare CallMiner vs Talkdesk |
| 3 |  SanasMostly Telecommunications (4) | 1 | 48 | Compare CallMiner vs Sanas |
| 4 |  Cresta | 1 | 18 | Compare CallMiner vs Cresta |
Talkdesk47 customers
Used by 47 companies on usedby, 7 of them in Banking & Mortgages. 2 also use CallMiner. Compare CallMiner and Talkdesk
Source: talkdesk.com, latest capture Oct 4, 2026.
Sanas48 customers
Used by 48 companies on usedby, 4 of them in Telecommunications. 1 also uses CallMiner. Compare CallMiner and Sanas
Source: sanas.ai, latest capture Oct 8, 2026.
Cresta18 customers
Used by 18 companies on usedby. 1 also uses CallMiner. Compare CallMiner and Cresta
Source: cresta.com, latest capture Oct 7, 2026.
Other Customer Service Automation tools on usedby
Same category, with public customers, but no company named with CallMiner yet.
Switch signals
A company that left one vendor's page and appeared on another's.
No switch publishedA switch needs a departure from one vendor's page, seen on two checks in a row, and a dated arrival on another. usedby does not publish departures yet, so no switch shows here.
By industry
Which of these tools the companies on usedby use, by industry. Each row counts the companies of that industry on usedby that use at least one of these tools.
| Industry | Most used | Next | Companies |
|---|---|---|---|
| Fintech & Payments |  DevRev24% |  Ada21% | 29 companies |
| DevTools & Infrastructure |  Pylon37% |  Assembled16% | 19 companies |
| E-commerce & D2C |  Kustomer47% | Ada16% | 19 companies |
| Telecommunications |  Cognigy31% | Sanas25% | 16 companies |
| Artificial Intelligence | Pylon40% |  Intercom33% | 15 companies |
Read the first row as: among the 29 Fintech & Payments companies on usedby that use one of these tools, 24% use DevRev. Shares can add up to more than 100% because some companies use two tools.
Questions about CallMiner alternatives
Which tool shares the most customers with CallMiner?
Sierra: 3 companies use both on usedby. Sierra has 50 customers in all. See who uses Sierra.
Do CallMiner customers use other tools too?
7 of the 39 CallMiner customers on usedby also use another tool on this list. Sierra shares the most: 3.
Which of CallMiner and its alternatives do Fintech & Payments companies on usedby use?
Among the 29 Fintech & Payments companies on usedby that use one of these tools, 24% use DevRev. Ada comes next, with 21%.
Which of CallMiner and its alternatives do DevTools & Infrastructure companies on usedby use?
Among the 19 DevTools & Infrastructure companies on usedby that use one of these tools, 37% use Pylon. Assembled comes next, with 16%.
How does usedby rank CallMiner alternatives?
Only tools of the same or a competing category, from another vendor, count. They are ranked by shared customers: companies with a confirmed or observed line on both tools, from public pages, most with a dated capture. Tools with no shared customer are listed apart. Customer counts include every proof level, job-post signals included.