Who uses Siena AI?
AI agents that resolve customer service tickets for e-commerce and consumer brands across email, chat and social, with the brand's own voice and policies.
On usedby, 36 companies use Siena AI, including Canopy, Comfrt, and Coterie Baby. 18 of them are confirmed by a published case study, quote or press release. Every company links to the public page that names it.
36 companies, each with its public proof
Strongest proof first. Open a company to see the page that names it, and when we captured it.
ConfirmedCanopy
ConfirmedComfrtFashion & Apparel
ConfirmedCoterie BabyConsumer Goods
ConfirmedDossier
ConfirmedEarth Breeze
ConfirmedEskiin
ConfirmedEveryday Dose
ConfirmedFresh Clean Threads
ConfirmedGoodyE-commerce & D2C
ConfirmedKitschBeauty & Cosmetics
ConfirmedMUD\WTR
ConfirmedProse
ConfirmedSpanxFashion & Apparel
ConfirmedThrive CausemeticsBeauty & Cosmetics
ConfirmedTrue Sea Moss
ConfirmedHexcladE-commerce & D2C
ConfirmedSimple ModernE-commerce & D2C
ConfirmedTerra KaffeE-commerce & D2C
ObservedAudien Hearing
ObservedBrooklinenE-commerce & D2C
ObservedButcherBoxE-commerce & D2C
ObservedCornbread
ObservedCutsFashion & Apparel
ObservedEHPLabs
ObservedFigsFashion & Apparel
ObservedGood Protein
ObservedGrüns
ObservedHeroConsumer Goods
ObservedIMAGE SkincareBeauty & Cosmetics
ObservedMadhappyFashion & Apparel- ObservedPerelel
ObservedPortland Leather
ObservedSheertexFashion & Apparel
ObservedSwappie
ObservedThuma
ObservedWindmill
What customers say Siena AI changed
Figures and quotes as Siena AI and its customers published them, each tied to its source. We quote, we do not measure the result.
“Having a flexible resource like Siena means we can address a high percentage of tickets during our busy season without adding undue stress on our team.”
Lucas LappeFounder of Canopy, Canopy“As someone who was against AI before, I see the need and the positive effects of AI.”
Miles JohnsonDirector of CX, Goody“Suddenly they are more often answering makeup artist and esthetician questions. They can be better stewards of the questions they’re answering.”
Brendan Gardner-YoungCTO, Thrive Causemetics, Thrive CausemeticsMUD\WTRFresh Clean ThreadsComfrtTrue Sea MossEarth BreezeDossierSimple ModernEveryday DoseIs Siena AI used in companies like yours?
By industry
4 industries among 36 customers.
What Siena AI does, and what to check
What Siena AI does
AI agents that resolve customer service tickets for e-commerce and consumer brands across email, chat and social, with the brand's own voice and policies.
Written by usedby from siena.cx.
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Siena AI work with the tools we already use?
Siena AI alternatives, by public customers
Same or competing category, from another vendor. Every proof level counts. A shared category alone does not establish the same functions or suitability for your task.
- Siena AIThis tool
IntercomAI-first customer service platformWho uses Intercom →
CognigyAI agents for contact centers across voice and digital channels, part of NiCE since 2025Who uses Cognigy →
SierraConversational AI agent platform for enterprise customer service across chat, voice, email and messaging.Who uses Sierra →
SanasReal-time speech AI for contact centers: accent translation, language translation and noise cancellation.Who uses Sanas →
TidioCustomer service chat platform with Lyro, an AI agent that resolves questions and captures leadsWho uses Tidio →
Questions about Siena AI
Who uses Siena AI?
36 companies use Siena AI (18 confirmed, 18 observed), including Canopy, Comfrt, and Coterie Baby.
Which industries use Siena AI?
The industries with the most Siena AI customers are E-commerce & D2C (6), Fashion & Apparel (6), and Beauty & Cosmetics (3).
What are the alternatives to Siena AI?
Ranked by public customers (every proof level counts, job posts included), the top Siena AI alternatives are Intercom (126 customers, 0 shared), Cognigy (57 customers, 0 shared), Sierra (53 customers, 0 shared), and Sanas (51 customers, 0 shared). See all Siena AI alternatives.
How does usedby know who uses Siena AI?
Each company is linked to a public page that names it: Siena AI's customer page, a published case study, a press release or a job post. We save most pages with a dated capture and check them again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (18): a case study, a named quote or a press release. Observed (18): Siena AI shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use Siena AI, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 27, 2026, and 36 of 36 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Where this data comes from
Two proof levels
Main sources
- Customer pageOct 27, 2026
- 18 case studies, quotes and press releasesOct 27, 2026
Cite this page
usedby (2026). Who uses Siena AI? 36 companies. Retrieved from https://www.usedby.ai/tools/siena-ai, latest check October 27, 2026.