The use case: how Goody deploys Siena AI
Goody, a corporate gifting platform, uses Siena as an AI agent to answer customer conversations on live chat and email, integrated with Intercom. It lets a small CX team keep response times during holiday volume surges and offer support outside working hours.
More reported results
Figures published in Siena AI’s case study. They are not independently measured by usedby.
They were able to maintain their goal of a 5-minute response time on live chat, despite their volume tripling over the holiday season.
In the customer’s words
As someone who was against AI before, I see the need and the positive effects of AI.Other AI tools used by Goody
Other public relationships recorded on usedby.
Explore Goody’s AI stack
Siena AI users in E-commerce & D2C
Companies in the same sector, with public evidence.
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Go straight to the source
Based on Siena AI’s published case study. We check the public evidence; the results are reported by the vendor.
siena.cx- Source published
- Mar 18, 2025
- Last checked
- Oct 27, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 42%Checked
Printed word for word on the page, near the name of Goody.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Goody.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Goody uses Siena AIChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
They were able to maintain their goal of a 5-minute response time on live chat, despite their volume tripling over the holiday season.