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How Earth Breeze uses Siena AI

ConfirmedVendor case study · Checked Oct 27, 2026
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The use case: how Earth Breeze deploys Siena AI

Earth Breeze uses Siena's AI agent to handle customer support conversations, including subscription actions like changing addresses, swapping products and cancelling subscriptions. It also uses Siena's memory feature to track emerging business issues and customer feedback.

In the customer’s words

Every single conversation that Siena handles with high CSAT is a conversation our team doesn't have to handle - and it's still a satisfied customer.
Ginger Lamb, VP of Customer Delight at Earth Breeze — Source

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Go straight to the source

Based on Siena AI’s published case study. We check the public evidence; the results are reported by the vendor.

siena.cx
Source published
Sep 11, 2025
Last checked
Oct 27, 2026
siena.cxCaptured Siena AI case study about Earth BreezeOpen source capture
What the story claims, and what we checked

What we compared with the page.

  • The figure: 71%Checked

    The figure is on the page; its label is our wording.

  • The passage quoted aboveChecked

    Copied word for word from the page, near the name of Earth Breeze.

  • The publication dateChecked

    Read from the page’s own metadata, never guessed.

  • Earth Breeze uses Siena AIChecked

    Confirmed line.

  • The result itselfNot checked

    We quote it; we did not measure it.

Earth Breeze set an ambitious goal: 80% automation rate. They are about to achieve it in under a year.
From the page. siena.cx