The use case: how Hexclad deploys Siena AI
HexClad, a cookware brand, uses Siena's Managed Services to automate customer service interactions and reduce reliance on temporary staff during peak seasons. It also uses Siena Memory to refine responses and surface product insights from customer interactions.
More reported results
Figures published in Siena AI’s case study. They are not independently measured by usedby.
ticket routing to human agents has decreased by 20% in just the last 60 days
In the customer’s words
We needed a way to keep our CX strong without doubling headcount. Creating and maintaining automations was becoming a full-time job. Managed Services came in and lifted that burden, allowing us to refocus on strategic leadership.Other AI tools used by Hexclad
Other public relationships recorded on usedby.
Explore Hexclad’s AI stack
Siena AI users in E-commerce & D2C
Companies in the same sector, with public evidence.
See all Siena AI customers
Go straight to the source
Based on Siena AI’s published case study. We check the public evidence; the results are reported by the vendor.
siena.cx- Source published
- Jun 30, 2025
- Last checked
- Oct 27, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 65%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Hexclad.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Hexclad uses Siena AIChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Since implementing Managed Services, HexClad has seen automation increase by more than 65%, dramatically improving efficiency. Additionally, ticket routing to human agents has decreased by 20% in just the last 60 days.