21%
“the lifetime value of a customer, who interacts with our support team, is roughly 21% higher”
As published on kustomer.com. Checked by usedby on Oct 9, 2026.
What happened
HexClad uses Kustomer as its CRM and support platform, pulling omnichannel customer touchpoints, including warranty registrations, into one view for agents. It also tags every conversation with contact reason and product to spot trends, and uses the data to improve post-purchase emails.
Summary written by usedby from the source page, in English. The figures are those of Kustomer and Hexclad, not ours.
- $100“Customers who interact with our support team, or with our brand, typically have an average order value that’s about $100 higher than customers who never engage with us.”
- 27,000“We recently analyzed data and found that over 27,000 customers made a purchase after speaking with our support team.”
- 11%“Of that number, 11% made a second purchase on the same day they interacted with our support team.”
- 31%“31% made a second purchase within a week of contacting our support team.”
Customers who interact with our support team, or with our brand, typically have an average order value that’s about $100 higher than customers who never engage with us.
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What the story claims, and what we checked
What we compared with the page.
- The figure: 21%CheckedPrinted word for word on the page, near the name of Hexclad.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Hexclad.
- Hexclad uses KustomerCheckedConfirmed line.
- The result itselfNot checkedWe quote it; we did not measure it.
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