How Bulletproof uses Kustomer
$3 to $4
“a significant reduction of $3 to $4 for every cost per contact”
As published on kustomer.com. Checked by usedby on Oct 9, 2026.
What happened
Bulletproof's Customer Care team uses Kustomer to automate resolution of common transactional issues such as delivery problems through custom workflows, and to handle omnichannel support including mobile voice and text via the Amazon Connect integration. This frees Advocates to spend time on higher-value conversations.
Summary written by usedby from the source page, in English. The figures are those of Kustomer and Bulletproof, not ours.
- 15 points“Bulletproof customers’ perception of service quality increased 15 points in two months.”
Kustomer enabled Bulletproof to streamline its transactional customer support conversations, freeing up more time for high-value activities without expanding Advocate headcount.
Primarily from our increased efficiency with Kustomer, we’ve seen a significant reduction of $3 to $4 for every cost per contact.
What the story claims, and what we checked
What we compared with the page.
- The figure: $3 to $4CheckedPrinted word for word on the page, near the name of Bulletproof.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Bulletproof.
- Bulletproof uses KustomerCheckedConfirmed line.
- The result itselfNot checkedWe quote it; we did not measure it.
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