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DossierwithSiena AI

How Dossier uses Siena AI

ConfirmedVendor case study · Checked Oct 27, 2026
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The use case: how Dossier deploys Siena AI

Dossier, a perfume brand, uses Siena's AI agents to automate email customer support, reply to positive customer reviews across platforms, and handle shopper chat for returns, exchanges and product recommendations.

In the customer’s words

Siena was a big, big help. Because if not, I don't know, maybe we would be in a backlog even today.
Oana Sale, CX Lead, Dossier — Source

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More stories

Go straight to the source

Based on Siena AI’s published case study. We check the public evidence; the results are reported by the vendor.

siena.cx
Source published
Jan 28, 2026
Last checked
Oct 27, 2026
siena.cxCaptured Siena AI case study about DossierOpen source capture
What the story claims, and what we checked

What we compared with the page.

  • The figure: 43%Checked

    Printed word for word on the page, near the name of Dossier.

  • The passage quoted aboveChecked

    Copied word for word from the page, near the name of Dossier.

  • The publication dateChecked

    Read from the page’s own metadata, never guessed.

  • Dossier uses Siena AIChecked

    Confirmed line.

  • The result itselfNot checked

    We quote it; we did not measure it.

We were very happy to see that the first response time was the same as the one in the normal days.
From the page. siena.cx